When a review is flagged for this reason,
we no longer ask the reviewer to provide documentation of their experience. Instead, we run it through our new detection software that analyses various factors, including:* Reviewer history (e.g., number of previous reviews, past invitations to review other businesses),* Other suspicious patterns detected by our [fraud detection software](
https://support.trustpilot.com/hc/en-us/articles/115000711088-Trustpilot-s-fraud-detection-software).If the software determines that the content or the reviewer is suspicious, the review is taken offline; if not, it stays online.