Hey, I'm not here on XF very often. I have a small but important forum for our community and my business.
I just wanted to say about 9 months ago I decided to get a maintenance plan/subscription for my forum from Todo10 because I'm too busy these days to keep up with the backend of websites and my forum was suffering.
Anyway, Fernando and the team have been incredible from the start. I was pleasantly surprised at how personal the service is from understanding my goals and community to honest and frank advice like suggesting improvements and implementing them even when I had not asked.
Two days ago, the forum crashed (likely due to some issue with my host's server) and even though Todo10 were not my host they were notified the site was down and immediately went to work trying to fix the issue including liaising with my host's tech support.
Unfortunately, the backup system my host was using failed and they were unable to get our forum online after numerous attempts so Fernando migrated my site over to Todo10 and worked until 4:30 am in the morning (his time) until he finally had a breakthrough and got the forum back up with no loss of data and up to date to the time it first crashed! A top effort
Needless to say, I'm going to keep my site both maintained and now hosted by Todo10. Their dedication to their customers and work is obvious - a small team running a slick service for small or large websites (in this case a forum).
At a time when mediocracy is becoming the norm, I wanted to write this little review/endorsement to show that there still are professionals out there who go beyond and do what it takes to honour their commitments and Todo10 are one of them.
Thanks guys!
