Purchased Xenforo over a week ago, was able to login after purchase, downloaded it once, updated the site information yada yada. Went to download it again and now it tells me no customer record found. Tried emailing support, which I got 1 reply from and it's been over 24 hours since last contact. Any other way to get a hold of someone? I'd really like a refund or access to the Xenforo software.