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New Registrations aren't working

Discussion in 'Troubleshooting and Problems' started by novice, Jun 3, 2011.

  1. novice

    novice Member

    Hello Everyone,

    We have new Members, I even re-registered, testing it, but the Latest Member in forum statistics, is not changing. It has the same name there, prior to moving to Xenforo.

    When I re-registered, I received the email confirmation, clicked the link ... but in the ACP ... it continues to show user state as awaiting email confirmation.

    Any ideas what I have set wrong?

    Thanks.
     
  2. Mike

    Mike XenForo Developer Staff Member

    If you clicked the link but you're still awaiting confirmation, then it didn't take you to a page that completed your registration. This is usually down to the "Board URL" being wrong in your settings. What was the URL shown in the email?
     
  3. novice

    novice Member

  4. novice

    novice Member

    Also Mike ... in Options ...

    Board URL : http://domain.com

    XenPorta ... is set as Index Controller
     
  5. novice

    novice Member

    Okay Mike ... the two index.php references were pretty obvious ... so I edited the link URL to the following, clicked it, and confirmation completed ... though I don't know what to change permanently to correct this.

    http://domain.com/index.php?account-confirmation/27614/email&c=2acb210690e1e927

    Also ... even after the registration and confirmation ... Latest Member has still not changed.

    Thanks.
     
  6. borbole

    borbole Well-Known Member

    What about your forum? In what folder is installed? At the board url you should put the path to your forum. So if you have your forum installed in a folder called forum for ex, enter this at the board url:

    http://domain.com/forum

    Where forum equals the name of the folder that you have installed it.
     
  7. novice

    novice Member

    Borbole ... thank you ... :)

    Xenforo is loaded in the root directory.

    My forum loads at this address : http://domain.com/index.php?forum/

    I had the Board URL as : http://domain.com

    I changed it (based on your suggestion above) to :http://domain.com/index.php?forum

    That is the forum address, and I left the trailing slash off, as directed in the ACP

    The primary URL to your board. Do not include a trailing "/" or "index.php". The URL should look similar to this: http://www.example.com/forum

    With that change, the pages seem to be still loading fine.

    I re-registered again ... and this is the email confirmation link received :

    http://domain.com/index.php?forum/index.php?account-confirmation/27624/email&c=47face2dd92caa78

    When clicked, it did not confirm (2 index.php's in there) ... and it did not update the Latest Member.

    Any more ideas? :)
     
  8. borbole

    borbole Well-Known Member

    At your previous post that I have quoted above, I see that the link to validate the account contains the index.php part twice. So I think that that could be the cause of the problem. Can you disable the portal temporarily and re-enter the board url once again.

    http://domain.com

    My suggestion above was based of the scenario that your forum was installed in a folder and not in the root.
     
  9. novice

    novice Member

    I've disabled XenPorta ... for troubleshooting purposes ... :)

    I then made the Board URL ... http://domain.com

    Re-registered again, and did not receive an email confirmation at all!

    For the record ... the first test registration ... from a day or so ago ... is now showing up as Latest Member.

    I guess New Members aren't added to 'Latest Member' until confirmed?

    All suggestions are welcome ... :)

    Thanks.
     
  10. novice

    novice Member

    Thanks Borbole ... see my post above ... I just did that.

    Thanks
     
  11. borbole

    borbole Well-Known Member

    Ah, sorry. I missed your previous post.

    I think so. After they confirm their account they will appear at the Latest Member in the forum stats area. Although sometimes it takes a little for it to be updated.
     
  12. novice

    novice Member

    Okay @ after confirmation (just didn't know it).

    Okay ... a New Member just made it in ... confirmed and everything ... hmmmm.

    I don't know whether they made it in when XenPorta was disabled or not ... but there is success (with one of the above configurations).

    Let me play around with this some more before calling in the troops (again).

    Thanks Borbole and Mike!
     
    borbole likes this.
  13. Mike

    Mike XenForo Developer Staff Member

    I could only suggest that it's XenPorta related, though I'm not even sure how easy it is to manipulate this area of the code. :)
     
  14. novice

    novice Member

    It's probably me related ... lol

    Thank You!
     

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