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My Xenforo License

Discussion in 'General XenForo Discussion and Feedback' started by Braintwistah, May 8, 2013.

  1. Braintwistah

    Braintwistah Member

    So for some reason I cant download addons because it says I dont have a license even though I do so I was wondering how I can resolve this issue my license account is the same as my websites acount
  2. Russ

    Russ Well-Known Member

    You need to associate your forum name:

    Alien likes this.
  3. CyclingTribe

    CyclingTribe Well-Known Member

    You need to associate your forum user account with your customer account.

    Visit this link - http://xenforo.com/customers/forum-users - then login with your customer account details, then in the first field add your forum username - Braintwistah

    Click the Update Forum Users button and after 10 mins. or so you should be able to access the licensed customer areas of the XF forums. (y)

    Shaun :D

    [Edit: Ninja'd by Russ]
    Alien likes this.
  4. Braintwistah

    Braintwistah Member

    It still says I need at least one up to date license to access this page
  5. Braintwistah

    Braintwistah Member

    I bought xenforo when the version was 1.1.2
  6. Chris D

    Chris D XenForo Developer Staff Member

    If you log in to the Customer Area what date does your support end?

  7. 14DH01

    14DH01 Active Member

  8. Braintwistah

    Braintwistah Member

    Also it dosent say when my support end it just says I have no license
  9. Chris D

    Chris D XenForo Developer Staff Member

    Yeah as 14DH01 says, you should use the Contact form.

    I don't think your license should ever disappear. Even if it expired then it should still be there.

    Use the contact form or create a support ticket (if it lets you).
    14DH01 likes this.
  10. Brogan

    Brogan XenForo Moderator Staff Member

    Ensure you are using the correct customer account details, they aren't necessarily the same as your forum account details.

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