My Xenforo License

So for some reason I cant download addons because it says I dont have a license even though I do so I was wondering how I can resolve this issue my license account is the same as my websites acount


Formerly CyclingTribe
You need to associate your forum user account with your customer account.

Visit this link - - then login with your customer account details, then in the first field add your forum username - Braintwistah

Click the Update Forum Users button and after 10 mins. or so you should be able to access the licensed customer areas of the XF forums. (y)

Shaun :D

[Edit: Ninja'd by Russ]

Chris D

XenForo developer
Staff member
Yeah as 14DH01 says, you should use the Contact form.

I don't think your license should ever disappear. Even if it expired then it should still be there.

Use the contact form or create a support ticket (if it lets you).


XenForo moderator
Staff member
Ensure you are using the correct customer account details, they aren't necessarily the same as your forum account details.