Sachin Tiwari
Member
MattW, Thanks for reporting the issue. We will check and fix the same.
Integrate Pepipost with XENFORO Community and start sending emails
- Thread starter Sachin Tiwari
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Sachin Tiwari
Member
Sorry for the delay in response, this offer is still on. You still facing signup issue? can you connect with me over live chat on Pepipost website
Mike Edge
Well-known member
I'm very disappointed @Sachin Tiwari! I started receiving bounce messages now that the mail sent is not owned by username. Did some troubleshooting in ACP and indeed it was being rejected. So I log into my PepiPost account and all my domains but one are gone from domain manager! So I request a live chat only to be told this is a new policy and everyone's addon domains were removed, to add them back you must now upgrade to a new premium service. Why was no notice given? Why were people like myself that reported bugs, supported you using the service for over a year and even recommended and sent you business, grandfathered in or at least given some sort of advance notice to make other arrangements rather than finding this out because you suddenly have pages and pages of bounced messages in your ACP?
Blackbeard
Well-known member
#make companies honest again.
MattW
Well-known member
Just checked, and my account is in the same situation. No notice given, and all the add-on domains removed.
6 pages of errors in the ACP due to mails not being delivered.
Brandon Sheley
Well-known member
guess this offer is closed?
Invalid invitation code.
Invalid invitation code.
m1ne
Well-known member
I left pepipost a long time ago. I finally realized, if you need a consistent service where your mail always gets delivered quickly and to the inbox, you have to pay. I've tried all of the free smtp email services now, and there's something bad about all of them.
Now I'm with Postmark, outstanding service at a price I'm happy to pay.
Now I'm with Postmark, outstanding service at a price I'm happy to pay.
Sachin Tiwari
Member
[QUOT
E="Mike Edge, post: 1186355, member: 8963"]I'm very disappointed @Sachin Tiwari! I started receiving bounce messages now that the mail sent is not owned by username. Did some troubleshooting in ACP and indeed it was being rejected. So I log into my PepiPost account and all my domains but one are gone from domain manager! So I request a live chat only to be told this is a new policy and everyone's addon domains were removed, to add them back you must now upgrade to a new premium service. Why was no notice given? Why were people like myself that reported bugs, supported you using the service for over a year and even recommended and sent you business, grandfathered in or at least given some sort of advance notice to make other arrangements rather than finding this out because you suddenly have pages and pages of bounced messages in your ACP?[/QUOTE]
Dear Mike,
Hope you're doing good!
On behalf of Pepipost, I want to extend my sincerest apologies for the negative experience that you had.
I would just like to inform you that we sent an email on your registered email address with Pepipost stating Pepipost's pricing update. Wherein we requested you to chose a primary domain and delete the rest. The email was sent on 4th Oct, 2017.
To add more than one sending domain you've to upgrade your account to Pro plan by making a recharge of minimum $10
Mike, ping us on chat so that we can assist you better.
Best,
Sachin
E="Mike Edge, post: 1186355, member: 8963"]I'm very disappointed @Sachin Tiwari! I started receiving bounce messages now that the mail sent is not owned by username. Did some troubleshooting in ACP and indeed it was being rejected. So I log into my PepiPost account and all my domains but one are gone from domain manager! So I request a live chat only to be told this is a new policy and everyone's addon domains were removed, to add them back you must now upgrade to a new premium service. Why was no notice given? Why were people like myself that reported bugs, supported you using the service for over a year and even recommended and sent you business, grandfathered in or at least given some sort of advance notice to make other arrangements rather than finding this out because you suddenly have pages and pages of bounced messages in your ACP?[/QUOTE]
Dear Mike,
Hope you're doing good!
On behalf of Pepipost, I want to extend my sincerest apologies for the negative experience that you had.
I would just like to inform you that we sent an email on your registered email address with Pepipost stating Pepipost's pricing update. Wherein we requested you to chose a primary domain and delete the rest. The email was sent on 4th Oct, 2017.
To add more than one sending domain you've to upgrade your account to Pro plan by making a recharge of minimum $10
Mike, ping us on chat so that we can assist you better.
Best,
Sachin
Sachin Tiwari
Member
Hi @MattW,
On behalf of Pepipost, I want to extend my sincerest apologies for the negative experience that you had.
We have sent advance intimation to all our users. Please share your username or email address for me to cross check.
You can ping us on live chat so that we can assist you better.
Best,
Sachin
MattW
Well-known member
Jake B.
Well-known member
FWIW I have an account I don’t use that had a couple domains from before switching to SES and I didn’t get anything either-
Mike Edge
Well-known member
Correct, just as I said in my post above. I did not receive anything either. The only reason I even knew was do to mail bouncing. Very disappointing @Sachin Tiwari as one of the very posts first made in this thread you said our account under this package included free multi-domain support. I did ping live support already. Was told I would need to upgrade and then shortly after a message of this chat has been disconnected as you appear inactive.
Floyd R Turbo
Well-known member
FWIW I got an email on 9/26 titled "[Action required] Add your Primay Sending Domain" on both email accounts for both sites I have (had) set up to use Pepipost:
What confused me is that I only have one domain per account. I set up a sub-domain so that gmail etc wouldn't show the "sent via Pepipost" thing, but that's all.
Regardless though, I've ditched Pepipost because my anti-virus kept flagging any email (like thread notifications) that contained a pepipost link saying "Link blocked, threat of data loss" "Dangerous URL blocked" essentially the methodology used trips phishing heuristic analysis triggers so I just went back to sending directly from the server. Granted this might not be a pepipost related issue but if I get threat warnings on emails to me from the sites that I manage, chances are there are many others that are getting them too.
What confused me is that I only have one domain per account. I set up a sub-domain so that gmail etc wouldn't show the "sent via Pepipost" thing, but that's all.
Regardless though, I've ditched Pepipost because my anti-virus kept flagging any email (like thread notifications) that contained a pepipost link saying "Link blocked, threat of data loss" "Dangerous URL blocked" essentially the methodology used trips phishing heuristic analysis triggers so I just went back to sending directly from the server. Granted this might not be a pepipost related issue but if I get threat warnings on emails to me from the sites that I manage, chances are there are many others that are getting them too.
Mike Edge
Well-known member
@Sachin Tiwari I just logged in to find my 25k send limit is now set to 5k and my little bit over 900k credits are now not even 25k, so I lost over 875k credits.
Sachin Tiwari
Member
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