Expiring User Upgrades

Expiring User Upgrades [Paid] 2.1.5

No permission to buy ($20.00)

doublespaces

Well-known member
I manually upgraded myself as a test on the 12th, set to expire on the 13th. It is now the 14th, showing I have an active upgrade, yet I just got an email saying it is 'expiring soon' and when I go to the account upgrades area it says it expired yesterday but no option to extend or purchase.

197925
 

Xon

Well-known member
You need to configure the upgrade to be extendable, also the expiry handling can look a little wonky depending on when the cron-task runs as there is an expiry grace-period before the actual expiry happens and thus the 'expired' email
 

webbouk

Well-known member
Hi @Xon , there is a small typo on two phrases as below..

'You' should read 'Your' in the following two phrases:

exup_conversation_expired_subscription_title

exup_conversation_expired_upgrade_title

Regards,
 
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doublespaces

Well-known member
I have this addon disabled and it is still sending this PM: This is a courtesy message to let you know that one of your user upgrades is about to expire in less than 7 days:
200226

Not to mention, these are monthly subscriptions. What did I do wrong?
 

doublespaces

Well-known member
Do you have a dev/staging board? That hasn't had mail disabled correctly?
I do, however the addon and mail is disabled:
200232

And these are conversations which I can see being opened with the users, the domain is not the same either.
 

BirdOPrey5

Well-known member
I don't think it does, but just to be sure, can this mod be used to send an email to the site administrator (or some other email address) when a subscription ends or when a recurring subscription is cancelled?
 

Xon

Well-known member
There is the "BCC On Actions" option which can BCC an admin/email address(for "expired_subscription"), which handles the subscription 'ending'. But it doesn't capture them canceling the recurring subscription.
 

BirdOPrey5

Well-known member
Thank you. I would need the feature to know when someone cancelled an automatically renewed subscription and send an email, if it's possible to add that (I have no idea the difficulty) I would buy this in a second.
 

BirdOPrey5

Well-known member
Actually I think I misread that... This looks like what it does what I need it to do. It can email me when the subscription ends, doesn;t have to email on cancel which can be a different time.
 

BirdOPrey5

Well-known member
OK so I am only interested in sending emails (to the administrator) under the following 2 conditions) - and be aware the site only has recurring upgrades. One time upgrades are not available.

1) When a new recurring upgrade/subscription is purchased (that is purchased for the first time. Do not want emails for regular renewals)
2) When a subscription ends (it was not renewed)
3) When a charge is reversed

Can I get confirmation what should be in the "BCC on actions" box? I have this now:

Code:
purchased_upgrade
purchased_subscription
expired_upgrade
expired_subscription
reversal_extend_subscription
reversal_extend_upgrade
payment_reversal_subscription
I assumed it was working fine until today I got a "purchase" email for someone who best I can tell was just the regular renewal of their existing subscription. There is a tiny chance they cancelled their subscription and repurchased it in one week that went by from when I took inventory of who has what upgrade and when I installed this, but it seems very unlikely.

I assume the actions that end in _upgrade are for one time upgrades and the ones that end in _subscription are for recurring upgrades...

Thank you.
 

Xon

Well-known member
OK so I am only interested in sending emails (to the administrator) under the following 2 conditions) - and be aware the site only has recurring upgrades. One time upgrades are not available.
Admin's get a copy of the emails users are sent.

Do you want users to be sent emails about their subscription renewing?

I assume the actions that end in _upgrade are for one time upgrades and the ones that end in _subscription are for recurring upgrades...
Correct. _upgrade means a non-recurring user upgrade, and _subscription refers to a recurring user upgrade.

It looks like purchased_subscription is fired off every time the subscription (ie recurring user upgrade) is renewed :(

I think a simple toggle around the purchased_subscription to only trigger on new subscriptions would be sane.
 

Joe Link

Well-known member
Add "Notify user upon extending a recurring user upgrade/subscription?" option (default disable)
Fantastic! I know some of our users were getting annoyed by these every month.
 
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BirdOPrey5

Well-known member
I updated to 2.1.0 when it came out and "Notify user upon extending a recurring user upgrade/subscription?" is set to NO, but people are still getting monthly notifications of renewals... Including me. (Yes I have a paid upgrade to a forum I admin.) Is there anything you need from me to help fix this?
 
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