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Does a banned user receive a notification email?

Discussion in 'XenForo Questions and Support' started by RobParker, May 23, 2012.

  1. RobParker

    RobParker Well-Known Member

    I'd always assumed that they did but we just had a user complain that they didn't get one for their 24-hour ban.
  2. Chris D

    Chris D XenForo Developer Staff Member

    It depends how it's done.

    If you ban them through the Admin CP they won't get a notification.

    If you ban them through the Warn system, they will.
  3. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    Also, the spam cleaner windows has an Email spammer checkbox you can select.
    Yorick likes this.
  4. RobParker

    RobParker Well-Known Member

    They were banned through the warning system by a moderator.
  5. Chris D

    Chris D XenForo Developer Staff Member

    I stand corrected.

    An e-mail is not automatically generated, but on the Warn screen there is a Notification tab. This allows you to start a Conversation with the member. They would then get an e-mail as a result of that - as long as that option isn't turned off.

    In the Admin CP you can pre-define notification options for each Warn category.
  6. RobParker

    RobParker Well-Known Member

    But if they're banned they won't be able to see the conversation and they'll only receive an email if they've got it set to email them for new conversations...

    Or have I missed something?
  7. Chris D

    Chris D XenForo Developer Staff Member

    Well, the default option is for an email notification on new conversations. So most people would get it.

    For anyone else: If a warning puts them over the ban threshold they will see when they next try to log in "You have been banned for: Rules violation" which is the generic message. Else, if you've banned them directly through the Admin CP as long as you've provided a reason they will see "You have been banned for: Whatever reason you provided".

    Not sure why it's necessary to definitely notify them by e-mail. If they get the e-mail as a result of the private chat, fine. But if they don't, so what. They'll soon know they've been banned.
  8. Morgain

    Morgain Well-Known Member

    If it's a temporary ban an admin would waqnt the experience to be as courteous and non hostile as possible in order to salvage the relationship. So just dumping them in a ban without notification would deepen the rift.
    If the ban is absolute, or you don't seriously think the temp ban is going to turn them around (you're doing it because you need to be seen to be fair) then it wouldn't matter. But if you're doing a temp ban as a kind of training rebuke then it does matter.
    trichome likes this.

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