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XF 1.4 Can't upload avatars

Discussion in 'Troubleshooting and Problems' started by Ark Royal, Sep 23, 2014.

  1. Ark Royal

    Ark Royal Active Member

    Evening All,

    I upgraded from 1.3.5 to 1.41 over the weekend and all has appeared to have gone very smoothly.
    However, today I have tried to upload an avatar and have received the following message:-

    The uploaded file is too large for the server to process.

    The file size is much smaller than the limits set, I ave also tried uploading an avatar that is already in use and get the same message.

    Is there an option I need to setup/change due to the upgrade?
     
    Last edited: Sep 23, 2014
  2. Mr. Goodie2Shoes

    Mr. Goodie2Shoes Well-Known Member

  3. Ark Royal

    Ark Royal Active Member

    I have not updated my PHP binary.
    Would the upgrade change it?
     
  4. Mr. Goodie2Shoes

    Mr. Goodie2Shoes Well-Known Member

    Nope... but it would if you (or someone else) updated the size limit by using ini_set() in XF's core files...

    Take a look into your php.ini and check the limits stated in the thread I linked... :)
     
  5. Ark Royal

    Ark Royal Active Member

    The link does not say where to find php.ini.
    Any idea where it is as it is not in my forum directory?
     
  6. Mr. Goodie2Shoes

    Mr. Goodie2Shoes Well-Known Member

    somewhere in
    Code:
    /etc/php5
    
     
  7. Ark Royal

    Ark Royal Active Member

    Ah OK, so nothing to do with xenforo then.
    I will check with my hosts to see if they have made any changes.

    But I can still upload images to the forum but not as avatars:rolleyes:
     
  8. Mr. Goodie2Shoes

    Mr. Goodie2Shoes Well-Known Member

    hmmm... have you checked the max file size of avatar in user group permission?
     
  9. Ark Royal

    Ark Royal Active Member

    Yep it has not changed, avatars already in use cannot be uploaded either!
    The problem is also on my local test site in XAMPP as well so I do not think the hosts are the issue.
     
  10. Ark Royal

    Ark Royal Active Member

    Hmm, I don't know why but tried using Chrome and all is OK.
    Firefox, which I updated yesterday, does not allow me to upload anything???
     
  11. Brogan

    Brogan XenForo Moderator Staff Member

    I have responded to your ticket.
     
  12. Ark Royal

    Ark Royal Active Member

    Seems it isn't just me. A number of my Firefox users are experiencing the same issue.
    It is not specific to my hosts as my local test site exhibited the same issue.
    @Brogan advised me to clear the Firefox Cache and to disable all plug-ins and extensions.
    After doing this I could drag files to be displayed in posts once again.
    I then re-enabled all plug-ins and extensions and have not seen the problem re-appear:whistle:
     
  13. Brogan

    Brogan XenForo Moderator Staff Member

  14. Ark Royal

    Ark Royal Active Member

    It is probably related but I am not using the upload button, I was simply dropping a file in the reply box and recieved the "uploaded file is too large for the server to process." error
     
  15. Ark Royal

    Ark Royal Active Member

    So out of the blue this evening I can not drag and drop files onto my forum using Firefox or Chrome without getting and erroneousness error message being displayed
    upload_2014-10-10_22-41-20.png

    If I try IE all works fine?

    I have no made changes to my forum for some time, anyone have any ideas why this issue has just started out of the blue?
     
  16. Brogan

    Brogan XenForo Moderator Staff Member

    If it works in IE then that would suggest a FF browser issue.
     
  17. Ark Royal

    Ark Royal Active Member

    And Chrome ?
    Strangely both work on this forum!
     
  18. Ark Royal

    Ark Royal Active Member

    Don't understand what is going on as I have not changed anything but today I can once again upload using all browsers!
     

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