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XF 1.5 Cannot upload avatars or attachments

Spleen

Active member
#1
Hello, members can no longer upload avatars or attachments (Happened to me last week as well although I put it down to me being hamfisted) and I have no error logs. Any ideas anyone? Thanks.

Screen Shot 2015-09-17 at 20.11.22.png
 

Tracy Perry

Well-known member
#5
What Andy failed to do was to direct you to recursively chmod the /data and /internal_data directory (which will catch all files/folders below them also). Try that.
 

Spleen

Active member
#6
Um, sorry but I'm a complete newbie at this so I don't really understand what you mean. Could you break it down for me? Thanks!
 

Tracy Perry

Well-known member
#7
You have to go into each one of those directories (/data and /internal_data) and make sure all the files/folders under them are also 777 permissions. It's easier if you have shell access, but I'm sure that there is a panel ability to recursively change them in cPanel file manager.
 

Brogan

XenForo moderator
Staff member
#12
Can you try a text file as that should help to identify whether it is a general uploading issue, or related to the image processor.

If it was previously working though and you haven't changed anything, you may want to contact your host to check if anything has changed on the server.
 

Mike

XenForo developer
Staff member
#14
There could also be something on the server blocking the request. Try turning off the Flash uploader in your preferences to see if that makes a difference.
 

Brogan

XenForo moderator
Staff member
#15
If it started suddenly then I would recommend contacting your host as something must have changed on the server.
 

Spleen

Active member
#18
Well, I'm at a loss. Hosts say nothing wrong and I can't find anything in XF to turn on/off. Anyone have any ideas what to try next?
 

Brogan

XenForo moderator
Staff member
#19
Just to follow up on this, it looks like it's related to a change the host made, even though they claim they changed nothing :rolleyes:

Uploads are being rejected by the server as it "Probably contains viruses or Trojans that may harm your website.".
In addition, "Do not attempt to upload it again as your IP address will be blocked .".

Righto.