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Cannot login to my site with my username

Discussion in 'Troubleshooting and Problems' started by AceOfDeath, Nov 8, 2011.

  1. AceOfDeath

    AceOfDeath Member

    I cannot view my site at all when logged in with my admin username, but I can view it with one of my back up accounts and my other members are logged in and the site is working properly for them.

    The site is just a white screen for me... I don't understand why it just happened after I refreshed the page. It is a white page with nothing on it and on chrome it says that there was a server error? Would Xen kick me off of my own site? It doesnt work on two different browsers and my iphone.

    I need some help here please. this is the first major problem I have had since my purchase and its really worrying me if it wont let me login to my super admin account on the forums any longer
  2. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    A blank page is often a suppressed error. Try adding this line to your library/config.php file:

    ini_set('display_errors', true);
    Or add this to a .htaccess file on your server (only works on Apache servers):

    php_value display_errors 1
    That may reveal an error message on the blank page.
  3. AceOfDeath

    AceOfDeath Member

    alright ill try, I dont know why only my username would be getting an error though
  4. AceOfDeath

    AceOfDeath Member

    ok I got this error

    I have no idea what that means though... I dont have xenatendo installed on my system. I tried it out and uninstalled it earlier today but havent had any issues until about an hour ago
  5. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    That is from an addon called "EWRatendo". It appears to be a moderator function which explains why it only affects your admin user.

    To uninstall the addon you need to run this option:

    Admin CP -> List Add-ons -> Controls -> Uninstall

    Then delete the library/EWRatendo directory.
  6. AceOfDeath

    AceOfDeath Member

    it is not installed on my server though, I attempted to uninstall it earlier and it froze up on un-installation and i refreshed it until it finished. I just uninstalled it again after trying to reinstall and it began to fail once more. i have it uninstalled and I deleted the backend files but there is still no luck with getting onto the site.

    Now the entire site is broken and the admin pages are messed up as well. They dont look correct. I think the Xenatendo screwed up my site really bad. Is there any way to export forum data so I can just reinstall the site and not lose to much? like users and forum data
  7. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    Not really. No. But we can just fix this problem.

    Try disabling the addon instead of uninstalling it. You can disable it by unchecking the checkbox in the list of addons.

    Are you getting any specific error messages when uninstalling the addon? Is there anything in the log?

    Admin CP -> Tools -> Server Error Log

    How many styles / languages do you have installed? That can affect how long it takes to install the addon. Per this thread:

  8. AceOfDeath

    AceOfDeath Member

    I had no server errors and I have 2 styles installed. What was happening during install and uninstall of that addon was the freezing and failing of the building of caches.

    I decided to install fresh as my forum are young. I pulled the users and nodes from the old forum through php my admin and reinstalled. It wont take me long to get the site back up and running.

    Thanks for the help, you've been one of the first very helpful people I've run into on this forum :)
  9. Robbo

    Robbo Well-Known Member

    If it froze at the cache rebuild then your forum is fine. It just needs a rebuild to be run. Go to yoursite.com/xenforo_installation/install and click rebuild maste cache.
  10. AceOfDeath

    AceOfDeath Member

    to late now, but thanks for the help :) The forum was unusable and I couldn't leave it down any longer haha. I get to frustrated when something is working for me haha. So I just reinstalled no biggie
  11. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    This is usually a bad idea unless you are sure that you accounted for all user and forum relations. Otherwise you may encounter problems in the future. For example, users have at least 5 different records:


    Transplanting tables is no simple task and is not recommended unless you are good with databases. And it is especially not recommended as an alternative to fixing a problem such as this. Just rebuild the cache instead.
  12. AceOfDeath

    AceOfDeath Member

    like i said... already done and over with. I reinstalled the site last night and everything is back up and functioning. It all worked out fine. I only have 10 users since the site is new and I havent heard that they cannot login from anyone so it seems to have worked fine.

    Hopefully I dont run into any problems in the future. How do I back my site up? Just export every database?
  13. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

  14. AceOfDeath

    AceOfDeath Member

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