XF 2.1 Automatic User Upgrade not working

[joeyjurjens]

Hey,

I'm trying to setup user upgrades, but it isn't going very well.
I've made a option to buy & once bough it should give the member the ViP rank for one month.

However, when bought, it says:

However, I (as Admin) do not have a option to approve payments??

Then I found this topic: https://xenforo.com/community/threads/how-do-account-upgrades-work.9901/
I set the PayPal IPN, but it's still not automatically upgrading the user neither do I see a option to approve payments, anywhere.

Is this a known issue?

 

[Mike]

Please check the payment provider log in the control panel. Do you see any entries in it relating to PayPal? If not, that would indicate that the PayPal IPN requests aren't reaching your server. You should double check the IPN configuration within PayPal -- they have the ability to view the IPN history, which will show the state of any requests it has sent.

If you do see records, what do they say?

 

[joeyjurjens]

Please check the payment provider log in the control panel. Do you see any entries in it relating to PayPal? If not, that would indicate that the PayPal IPN requests aren't reaching your server. You should double check the IPN configuration within PayPal -- they have the ability to view the IPN history, which will show the state of any requests it has sent.

If you do see records, what do they say?

Nope, I don't see any logs. PayPal just closed my account too yesterday, so I'll have to fix that too.
But, my IPN should be "<"domain">/payment_callback.php " right? Do I need to include the index.php in it too?

Edit:

In PayPal, the URL it's going to is this: https://www.iosmodding.com/payment_callback.php?_xfProvider=paypal, which I assume is correct?

Also, this is the acutal log in PayPal:

mc_gross=0.01&protection_eligibility=Eligible&payer_id=Q2N8JUKHQAHJE&payment_date=02:08:10 Dec 27, 2018 PST&payment_status=Completed&charset=windows-1252&first_name=Joey&mc_fee=0.01&notify_version=3.9&custom=Px4dymDE8Bx4yT2P8TruisgkofhmiMEN&payer_status=unverified&business=<snip>&quantity=1&verify_sign=AHWrIJxqyN4RjJKikVA4Ghs6fBvKAHdP4K59VHCfwcQUeDIv7J1ckZg3&payer_email=<snip>&txn_id=1JK83542804865410&payment_type=instant&last_name=Jurjens&receiver_email=<snip>&payment_fee=0.01&shipping_discount=0.00&receiver_id=FFG67PFT466QQ&insurance_amount=0.00&txn_type=web_accept&item_name=Account upgrade: TEST (Admin)&discount=0.00&mc_currency=USD&item_number=&residence_country=NL&shipping_method=Default&transaction_subject=&payment_gross=0.01&ipn_track_id=19d513ca40c05

 

[Mike]

The IPN URL of payment_callback.php is fine -- it really just needs a value to enable it. We call a specific URL and that overrides it.

Based on your edit, I assume you're seeing IPNs in the PayPal IPN history. The URL listed there looks correct. Do they give an indication as to the status of it? There should be a log related to that payment.

 

[joeyjurjens]

The IPN URL of payment_callback.php is fine -- it really just needs a value to enable it. We call a specific URL and that overrides it.

Based on your edit, I assume you're seeing IPNs in the PayPal IPN history. The URL listed there looks correct. Do they give an indication as to the status of it? There should be a log related to that payment.

Yep, the status says "sent".
Type IPNTransaction: Executed.

& the log is the one I pasted in my other comment, in the "HTML" code tag

 

[Mike]

I meant a log in the XenForo control panel (in the payment provider log). If there's still nothing, can you search your web server access logs to see if PayPal appears to have hit that URL? Note that as you've posted the URL publicly, it's possible some additional people or robots may have clicked it so there may be false positives -- it should be a time that corresponds to when the IPN was sent. If you want to find all lines that match that URL and send them to me in a conversation, that works. I'm mostly after the IP to try to confirm that PayPal has hit the URL.

 

[joeyjurjens]

I meant a log in the XenForo control panel (in the payment provider log). If there's still nothing, can you search your web server access logs to see if PayPal appears to have hit that URL? Note that as you've posted the URL publicly, it's possible some additional people or robots may have clicked it so there may be false positives -- it should be a time that corresponds to when the IPN was sent. If you want to find all lines that match that URL and send them to me in a conversation, that works. I'm mostly after the IP to try to confirm that PayPal has hit the URL.

Oh, no there's still no logs in the payment provider log.
If you mean "Sitemap log" or "oEmbed log", there's nothing in there aswell.
I've zero members yet, so I'm not sure if people or bots could have access to it...

Edit:
Access logs were on my host (sorry).
I sent you a PM with details

 

[Fjrgremlin]

I would be interested in this outcome also as i have been having the same problems?

 

[joeyjurjens]

I would be interested in this outcome also as i have been having the same problems?

It seems like it's my hosts fault.
You should check the logs at your hosting service.

And did you set your IPN in PayPal settings?

 

[Fjrgremlin]

Yes I did set IPN. Have you now resolved this as I have limited access at the host and would like to try whatever you did to resolve this?

 

[Mike]

In this case, it looks like the host is blocking the requests from PayPal and thus they're not reaching XF.

 

[joeyjurjens]

Yes I did set IPN. Have you now resolved this as I have limited access at the host and would like to try whatever you did to resolve this?

Not yet, I'm waiting for a reply from my hosting service.
Do you see any logs in your admin panel?

 

[Wutime]

Was there any outcome to this? I'm having the same issue from both PayPal and Stripe - users receive:



There's nothing shown under "payment provider log". It's completely empty since three months ago (this issue has been happening since August 18th, 2019) (three months ago).

 

[hostingunlock]

I received the same error today last night was a solution ok