You can't claim "For every negative person, I know at least 3 people who simply do not care about any delays", because again, you're just one small data point, similar to mine, so you can't generalise authoritatively. I find it a bit odd that paying customers aren't bothered by delays too, but hey. In general, not just the XF world, anti-comments, even if only by a small minority can somewhat reflect a general trend and it would be foolish to ignore it, hence why I started this line of conversation. Again, I'm not being authoritative about it, but one can still draw some sort of conclusion from it. And I've not been one of those to hold back my renewal, either. I renewed as soon as mine expired.
Yes, cloud is popular, because it takes a lot of the hassle out of managing business IT needs, as you say, hence AWS and Azure are now behmoths. It also turns the business into a rental model, as I said to @Starbucks
a few posts back, making it a lot harder for customers to vote with their wallets if they're unhappy with the product and / or service.