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Awaiting Feedback Alerts not reliably working with watched threads

Discussion in 'Resolved Bug Reports' started by psTubble27, Aug 25, 2013.

  1. psTubble27

    psTubble27 Well-Known Member

    I have had this happen several times: I watch a thread, but don't get any alerts when it has been replied to. Only by going through the "New Posts" do I later discover that there were actually new posts there since the last time I had seen it.

    Is this happening to anyone else?
     
  2. Jeremy

    Jeremy XenForo Moderator Staff Member

    Alerts are sent out once per unread thread. So you don't get alerts on every post, but on the first post after you've read it. That behavior is as designed.
     
  3. psTubble27

    psTubble27 Well-Known Member

    I know. I'm talking about not receiving an alert even for the first unread post. Sometimes I get it, and sometimes I don't.

    Like currently, there's a thread on xenforo.com, watched by me. I have checked and read through it, and now there are no new unread posts in it for me. I and go do something else. I come back to xenforo.com, and see no alerts. I check New Posts and find out that the thread actually has had someone post in it.
     
    Last edited: Aug 25, 2013
  4. psTubble27

    psTubble27 Well-Known Member

  5. Mike

    Mike XenForo Developer Staff Member

    To do any debugging, it's important that you don't view the thread when the problem occurs. When you view the thread, you destroy the data that we would need to check to debug it (the last read date in the thread).

    If you can find the last alert/email related to a thread when you trigger the issue, that would help (though I can probably track it down in the DB too).
     
    Adam Howard likes this.
  6. psTubble27

    psTubble27 Well-Known Member

    Ok I just checked the thread so the data should be reset as you said.

    I won't go into it when it comes up in New Posts again and report it here.

    Unfortunately I can't provide when I got the last alert for the thread, its not in my lists of alerts.
     
  7. Jeremy

    Jeremy XenForo Moderator Staff Member

    @psTubble27, I've just replied to the thread you've linked above (Redactor Icons). Have you gotten an alert for Mike to verify?
     
  8. psTubble27

    psTubble27 Well-Known Member

    Yeah got the alert and checked by accident, sorry :) No checking from now on, promise :whistle:
     
  9. psTubble27

    psTubble27 Well-Known Member

  10. Brogan

    Brogan XenForo Moderator Staff Member

    Undoubtedly.
     
  11. whynot

    whynot Well-Known Member

  12. Mike

    Mike XenForo Developer Staff Member

    @whynot, you're not watching that thread according to the database.
     
  13. whynot

    whynot Well-Known Member

    Actually I'm not watching any forums according to one image, but I could unwatch it accrding to another image.
     

    Attached Files:

  14. Brogan

    Brogan XenForo Moderator Staff Member

    Forums, resources and threads are all different.
    You can independently watch none or all of them.
     
    Amaury and whynot like this.
  15. whynot

    whynot Well-Known Member

    Sorry it mixed up things...
    Yes, @Mike and @Brogan it was my fault.
     

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