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XF 1.4 Alert Problem with watched threads...

Discussion in 'Troubleshooting and Problems' started by RyanC, Nov 4, 2014.

  1. RyanC

    RyanC Active Member

    So, this just bounced up in my forum. When a new reply is posted to a watched thread, the user watching that thread is not sent an alert. Alerts seem to be working for user tagging and what not, but not watched threads. I've tried disabling all add ons and that doesn't seem to help.

    Is there a setting or something I could have accidentally changed?

    Ryan
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    Has the user read the thread prior to there being a new post?

    Have you tested it?
    Does it do it for you?
     
  3. RyanC

    RyanC Active Member

    @Brogan

    I tested it myself. Here's how:

    1. I found a thread that the user is watching.

    2. I posted on that thread from my account.

    3. I then logged on using a different browser to this user's account.

    4. No alerts...

    And apparently, I have a number of users with the same issue.
     
  4. Brogan

    Brogan XenForo Moderator Staff Member

    If it is only happening to some members then it could be account settings or not having read the threads.
    Or possibly an add-on involved.
     
  5. RyanC

    RyanC Active Member

    I just confirmed that it's not settings by testing an alert on my own account. It appears as if alerts on watched threads just isn't working.
     
  6. RyanC

    RyanC Active Member

    An update:

    When a new reply is added to a watched thread, it does show up on "Unread Watched Threads" page. However, the alert is not sent to the user... I've double checked the user's alert preferences and they are as they should be.
     
  7. Brogan

    Brogan XenForo Moderator Staff Member

    Disable all add-ons and test in a completely unedited default style, with all custom JS removed or disabled.
     
  8. RyanC

    RyanC Active Member

    I thought for sure that if I disabled all add ons and went to the default style that everything would work again and then I'd be stuck trying to figure out the issue from there... But I did so... I disabled all add ons and went to the default style... Still, no alerts on watched threads.
     
  9. RyanC

    RyanC Active Member

    @Brogan

    I "fixed" it sort of... In admin>options>Email Options, there is this setting:

    options.jpg
    I disabled it... and now alerts are being sent.

    So I guess this is a real bug? I made sure that each account I was testing had been active...
     
  10. Brogan

    Brogan XenForo Moderator Staff Member

    That is checked on my own site and here and it works on both.
     
  11. Mike

    Mike XenForo Developer Staff Member

    If you go to the user edit page in the ACP, what does the last activity say for one of the users?
     
  12. RyanC

    RyanC Active Member

    May 6, 2014
    Crap!
     
  13. Brogan

    Brogan XenForo Moderator Staff Member

    I'll continue this on the ticket.
     

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