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XF 1.2 500 server error on upgrade

Discussion in 'Installation, Upgrade, and Import Support' started by Chris Nutter, Aug 20, 2013.

  1. Chris Nutter

    Chris Nutter Member

    Ok, so can I get some direction on this.

    My site is currently stuck. I turned off the board and went to upgrade and it failed. Nothing. Just a 500 error. I can not turn on the board or get to a point to try any of the suggested fixes. IE disable addons.
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    A 500 error is very generic.
    Check the server error log to see if there is more information.
     
  3. Chris Nutter

    Chris Nutter Member

    12.144.64.146 - nutter [20/Aug/2013:16:20:29 -0400] "GET /community/install/index.php HTTP/1.1" 500 543 "http://XXXX/community/admin.php" "Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0)"

    Removed the site name for privacy reasons. That's all I get on the server logs.

    Currently running
    Apache version 2.2.24
    PHP version 5.3.26
    MySQL version 5.5.30-cll
     
  4. Brogan

    Brogan XenForo Moderator Staff Member

    What step did the error occur on?

    What happens if you try to resume it?
     
  5. Chris Nutter

    Chris Nutter Member

    It occurred when I hit http://mysite/community/install it did not get to the steps. It just gave the 500 error the site is up and running but is turned off. So no access. It gives the 500 error when I try to continue also.
     
  6. Chris Nutter

    Chris Nutter Member

    Admin Control Panel - mysite (edited)
    The board is currently waiting to be upgraded. Please complete the upgrade.

    When I hit the complete it gives the 500 error
     
  7. Brogan

    Brogan XenForo Moderator Staff Member

    View the page source.
    Is there anything?
     
  8. Chris Nutter

    Chris Nutter Member

    No. Nothing. Sorry.
     
  9. Chris Nutter

    Chris Nutter Member

    Is there any more info that I can provide to help?
     
  10. Chris Nutter

    Chris Nutter Member

    <!DOCTYPE html><html id="XenForo" lang="en-US" dir="LTR" class="Admin RunDeferred"><head><meta charset="utf-8" /><meta name="robots" content="noindex" /><meta http-equiv="X-UA-Compatible" content="IE=Edge,chrome=1" /><title>Admin CP - Skinheads.net</title><link rel="admin.php?_css/&amp;css=public%3Axenforo%2Cpublic%3Aform%2Cadmin&amp;dir=LTR&amp;d=1377026095" /><script src="js/jquery/jquery-1.10.1.min.js"></script><script src="js/xenforo/xenforo.js?_v=e3e9d58f"></script><script src="js/xenforo/acp_quicksearch.js?_v=e3e9d58f"></script><script> jQuery.extend(true, XenForo, { serverTimeInfo: { now: 1377032977, today: 1376971200, todayDow: 2 }, _enableOverlays: "1", _animationSpeedMultiplier: "1", _overlayConfig: { top: "10%", speed: 200, closeSpeed: 100, mask: { color: "rgb(255, 255, 255)", opacity: "0.6", loadSpeed: 200, closeSpeed: 100 } }, _loadedScripts: [], _cookieConfig: { path: "/", domain: "", prefix: "xf_"}, _csrfToken: "1,1377032977,8add669adf6136d14002b3995377dd5d433f0cf4", _csrfRefreshUrl: "admin.php?login/csrf-token-refresh", _jsversion: "e3e9d58f", _manualDeferUrl: "admin.php?tools/run-deferred" }); jQuery.extend(XenForo.phrases, { cancel: "Cancel", a_moment_ago: "A moment ago", one_minute_ago: "1 minute ago", x_minutes_ago: "%minutes% minutes ago", today_at_x: "Today at %time%", yesterday_at_x: "Yesterday at %time%", day_x_at_time_y: "%day% at %time%", day0: "Sunday", day1: "Monday", day2: "Tuesday", day3: "Wednesday", day4: "Thursday", day5: "Friday", day6: "Saturday", _months: "January,February,March,April,May,June,July,August,September,October,November,December", _daysShort: "Sun,Mon,Tue,Wed,Thu,Fri,Sat", following_error_occurred: "The following error occurred", server_did_not_respond_in_time_try_again: "The server did not respond in time. Please try again.", click_image_show_full_size_version: "Click this image to show the full-size version.", no_items_matched_your_filter: "No items matched your filter.", processing: "Processing", cancel: "Cancel", cancelling: "Cancelling" }); </script></head><body class="simple"><div id="content"><div class="titleBar"><h1>Admin Control Panel - Skinheads.net</h1></div> The board is currently waiting to be upgraded. Please <a href="install/index.php">complete the upgrade</a>. </div></body></html>
     
  11. Chris Nutter

    Chris Nutter Member

    I was able to pull this off the view source.
     
  12. Brogan

    Brogan XenForo Moderator Staff Member

    Ah, now we're getting somewhere.

    "The server did not respond in time. Please try again."

    Are you experiencing any server related issues?
     
  13. Chris Nutter

    Chris Nutter Member

    No nothing. The main site works fine. Save it gives the message it is turned off. The subdomains work fine, cpanel, email, myphpadmin, and everything works fine. The only error I get is when I goto upgrade xenforo and I get the 500 error.

    CPU Usage 4 / 100 %
    Memory Usage 1592 / 2097152 KB
    Entry Processes 0 / 35
     
  14. Chris Nutter

    Chris Nutter Member

    Those are current usage numbers.
     
  15. The Forum Heroes

    The Forum Heroes Well-Known Member

    Your host has their Cloud Linux settings too low, so the installer is timing out.

    P.S. haven't seen you in years Nutter.. Still running SHN?
     
  16. Chris Nutter

    Chris Nutter Member

    Mike, yes... and if you can give me an idea of some of there settings they need to change that would be great.
     
  17. Mike

    Mike XenForo Developer Staff Member

    There's nothing indicating that anything is taking too long - that's just a phrase in the HTML/JS.

    A 500 error message is generic and it doesn't really have anything in it to help us debug. There should be an error log with some details -- you may need to contact your host for help getting access to it.

    Do check that you haven't unexpectedly chmodded the install files to an incorrect value. (0644 / 0755 should be correct.)
     
  18. The Forum Heroes

    The Forum Heroes Well-Known Member

    Good to hear the site's still around :) Anywho, Is it a dedicated server? If not, you wouldn't have access to change the settings, your host would need to. Shoot me a PM sometime as you have them turned off to message you.

    @Mike Anytime a client gets this error updating, increasing limits in Cloud Linux LVE Manager always fixes it.
     
  19. Chris Nutter

    Chris Nutter Member

    Mike Edge: Will shoot you a message soon. Naw, not a dedicated server just hosting. I JUST moved to the new people to save cash. So I went with web hosting. The deal was too go to pass up. I was on my own dedicated server looks like I should have stayed. LOL I will post this to the support ticket.

    Mike (Xenforo Dev): No I didn't change any settings been doing this a long long time simple mistakes are rare for me. I am leaning towards the idea the server limits are to low as Mike Edge said. I am requesting the error logs but I have not gotten them. I have access to the sites web access logs but it shows me nothing but what I posted.
     
    The Forum Heroes likes this.
  20. The Forum Heroes

    The Forum Heroes Well-Known Member

    Cool bro, talk to you soon!
     

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