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XF 1.2 500 server error on upgrade

#1
Ok, so can I get some direction on this.

My site is currently stuck. I turned off the board and went to upgrade and it failed. Nothing. Just a 500 error. I can not turn on the board or get to a point to try any of the suggested fixes. IE disable addons.
 
#3
12.144.64.146 - nutter [20/Aug/2013:16:20:29 -0400] "GET /community/install/index.php HTTP/1.1" 500 543 "http://XXXX/community/admin.php" "Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0)"

Removed the site name for privacy reasons. That's all I get on the server logs.

Currently running
Apache version 2.2.24
PHP version 5.3.26
MySQL version 5.5.30-cll
 
#10
<!DOCTYPE html><html id="XenForo" lang="en-US" dir="LTR" class="Admin RunDeferred"><head><meta charset="utf-8" /><meta name="robots" content="noindex" /><meta http-equiv="X-UA-Compatible" content="IE=Edge,chrome=1" /><title>Admin CP - Skinheads.net</title><link rel="admin.php?_css/&amp;css=public%3Axenforo%2Cpublic%3Aform%2Cadmin&amp;dir=LTR&amp;d=1377026095" /><script src="js/jquery/jquery-1.10.1.min.js"></script><script src="js/xenforo/xenforo.js?_v=e3e9d58f"></script><script src="js/xenforo/acp_quicksearch.js?_v=e3e9d58f"></script><script> jQuery.extend(true, XenForo, { serverTimeInfo: { now: 1377032977, today: 1376971200, todayDow: 2 }, _enableOverlays: "1", _animationSpeedMultiplier: "1", _overlayConfig: { top: "10%", speed: 200, closeSpeed: 100, mask: { color: "rgb(255, 255, 255)", opacity: "0.6", loadSpeed: 200, closeSpeed: 100 } }, _loadedScripts: [], _cookieConfig: { path: "/", domain: "", prefix: "xf_"}, _csrfToken: "1,1377032977,8add669adf6136d14002b3995377dd5d433f0cf4", _csrfRefreshUrl: "admin.php?login/csrf-token-refresh", _jsversion: "e3e9d58f", _manualDeferUrl: "admin.php?tools/run-deferred" }); jQuery.extend(XenForo.phrases, { cancel: "Cancel", a_moment_ago: "A moment ago", one_minute_ago: "1 minute ago", x_minutes_ago: "%minutes% minutes ago", today_at_x: "Today at %time%", yesterday_at_x: "Yesterday at %time%", day_x_at_time_y: "%day% at %time%", day0: "Sunday", day1: "Monday", day2: "Tuesday", day3: "Wednesday", day4: "Thursday", day5: "Friday", day6: "Saturday", _months: "January,February,March,April,May,June,July,August,September,October,November,December", _daysShort: "Sun,Mon,Tue,Wed,Thu,Fri,Sat", following_error_occurred: "The following error occurred", server_did_not_respond_in_time_try_again: "The server did not respond in time. Please try again.", click_image_show_full_size_version: "Click this image to show the full-size version.", no_items_matched_your_filter: "No items matched your filter.", processing: "Processing", cancel: "Cancel", cancelling: "Cancelling" }); </script></head><body class="simple"><div id="content"><div class="titleBar"><h1>Admin Control Panel - Skinheads.net</h1></div> The board is currently waiting to be upgraded. Please <a href="install/index.php">complete the upgrade</a>. </div></body></html>
 

Brogan

XenForo moderator
Staff member
#12
Ah, now we're getting somewhere.

"The server did not respond in time. Please try again."

Are you experiencing any server related issues?
 
#13
No nothing. The main site works fine. Save it gives the message it is turned off. The subdomains work fine, cpanel, email, myphpadmin, and everything works fine. The only error I get is when I goto upgrade xenforo and I get the 500 error.

CPU Usage 4 / 100 %
Memory Usage 1592 / 2097152 KB
Entry Processes 0 / 35
 

Mike Edge

Formerly Da Bookie Mon
#15
Your host has their Cloud Linux settings too low, so the installer is timing out.

P.S. haven't seen you in years Nutter.. Still running SHN?
 

Mike

XenForo developer
Staff member
#17
There's nothing indicating that anything is taking too long - that's just a phrase in the HTML/JS.

A 500 error message is generic and it doesn't really have anything in it to help us debug. There should be an error log with some details -- you may need to contact your host for help getting access to it.

Do check that you haven't unexpectedly chmodded the install files to an incorrect value. (0644 / 0755 should be correct.)
 

Mike Edge

Formerly Da Bookie Mon
#18
Good to hear the site's still around :) Anywho, Is it a dedicated server? If not, you wouldn't have access to change the settings, your host would need to. Shoot me a PM sometime as you have them turned off to message you.

@Mike Anytime a client gets this error updating, increasing limits in Cloud Linux LVE Manager always fixes it.
 
#19
Mike Edge: Will shoot you a message soon. Naw, not a dedicated server just hosting. I JUST moved to the new people to save cash. So I went with web hosting. The deal was too go to pass up. I was on my own dedicated server looks like I should have stayed. LOL I will post this to the support ticket.

Mike (Xenforo Dev): No I didn't change any settings been doing this a long long time simple mistakes are rare for me. I am leaning towards the idea the server limits are to low as Mike Edge said. I am requesting the error logs but I have not gotten them. I have access to the sites web access logs but it shows me nothing but what I posted.