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XF 1.5 İ did not receive password reset e-mail

Discussion in 'Troubleshooting and Problems' started by cybernet, Dec 16, 2015.

  1. cybernet

    cybernet New Member

    Hello there,

    İ tried to reset my xenforo forum site password , after i filled email and human verification, the system says password sent to your e-mail but i did not receive any e-mail. what should i do to fix this issue ? Thank you.

    İ just received this email to my admin e-mail address :

    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

    sample: xxxxxx@live.com
    host mx2.hotmail.com

    SMTP error from remote mail server after MAIL FROM:<xxxxxx@live.com> SIZE=5164:

    and i received this email from my hosting company !
    Last edited: Dec 16, 2015
  2. Amaury

    Amaury Well-Known Member

    Have you checked your spam/junk folder?
  3. cybernet

    cybernet New Member

    Yes İ did
  4. wang

    wang Well-Known Member

    Are you using the default mail server or SMTP? You can check the Email Transport Method setting at Email Options.
  5. Mike

    Mike XenForo Developer Staff Member

    Is that the full contents of the bounce error email you received?
    Robust likes this.
  6. Robust

    Robust Well-Known Member

    This. The snippet you sent narrows it down to an infinite amount of causes. Doesn't really help us find the source of your problem.

    The first thing I'd recommend trying, as you said the email was received by your web host, is use professional SMTP mail sending services. Not that garbage provided by your web host.
  7. Tracy Perry

    Tracy Perry Well-Known Member

    Somewhere in there should be an error code. That should tell you what the issue is.
  8. Brogan

    Brogan XenForo Moderator Staff Member

    As it's related to a hotmail address, there's a strong possibility it's the same blacklist issue a lot of others have had/are having.

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