Private Conversation: user did not receive e-mail-notification

[erich37]

one of my users just told me that he did not receive a notification via E-Mail regarding a "Private Conversation".
I have checked this users Privacy-settings in ACP, but do not see any wrong settings there.

Any idea why the user did not receive an e-mail regarding a new answer posted within a Private Conversation with him ?

This has been working fine at my website previously, but it seems something has changed..... ?

 

[kforo]

I just sent them a PM to see if they got an email message on PM's - and then I will do this. I want to see the pm notification first. Then alter once I know one more piece to the puzzle.

 

[erich37]

woud be great if you could feedback of your findings.
but the "Save User" in ACP solved the PM issue for me.

 

[kforo]

and that solves it for every user for you? Or just solves that one person's email issues?

 

[erich37]

well, you need to go to each user´s profile-page in ACP and click onto button "Save User" for all of your users.
I have tested and checked this for more than 6 hours when I discovered the issue (as one user informed me that the system stopped sending notification e-mails to him) and this solved the PM-issue for me.

But I do not know if this will solve your specific issue...... as you are talking about thread-replies....