Tickets 1.6.10

• Minor adjustments to counting logic.
• Force thread to be visible when converting to a ticket.
• Fix a regression causing duplicate assigned tickets to appear in the queue.
• Fix error when trying to view created page for an unknown ticket.

• Tweak category save process to not complain about no email addresses provided

• Email addresses can now be set on a per-category basis to receive email notifications when new tickets are created
• Allow profile posts to be converted to tickets. There is a new moderator permission for this that'll need to be granted
• Add the ability to change the owner of a ticket
• Staff with permission can now change a ticket's associated email for a user
• Responses can now be used when creating tickets
• Opt not to show the responses dropdown when there aren't any responses
• Tweak how queue list handles assigned vs. unassigned tickets
• Fix an issue where "Any" filter was not working correctly
• Opt not to run escalations on non-visible tickets

• Fix potential permission checking issue when viewing guest tickets. Thanks @Freelancer for spotting this.
• Other minor bug fixes and code improvements.

• Harden permission checking on news feed items.
• Cap number of emails an escalation can send.
• Ensure the subsequent ticket is marked as watched when converting from a conversation.
• Add missing news feed template for ticket message liking.
• Re-add support for displaying potential shared accounts on a ticket.

• Allow fields to have finer-tuned viewing and editing permissions.
• Allow use of {group} and {groupTitle} in predefined responses to pull user group information in the reply.
• Add new permission to control whether users can set priorities on their own tickets.
• Minor QoL improvements.
• Minor assortment of bug fixes.

• Leverage more JavaScript to update ticket details on the fly rather than refreshing the page for updates.
• Add inline moderation controls to ticket view.
• Add a new permission for priority updating.
• Properly update counters when deleting tickets.
• Improve UX and styling in a few areas.
• Workaround an issue in Milano's Live Feed add-on when viewing user activity within a ticket.
• Improve support for Xon's User Activity add-on.
• Add additional escalation criteria.
• Minor assortment of other bug fixes and code improvements.

Thanks to Xon for contributions to this and the last couple of releases!

• Minor assortment of bug fixes.

• Email styling and phrase fixes.
• Display an option to choose whether or not to alert a user to a new ticket created for them.

• Various minor bug fixes over the previous release.