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XF 1.5 Zend_Mail_Protocol_Exception: Email to email@live.com failed. Connection timed out.

TDUBS

Active member
#1
Hello,

I have been receiving the error:
Code:
 Zend_Mail_Protocol_Exception: Email to email@live.com failed: Connection timed out - library/Zend/Mail/Protocol/Abstract.php:277
Stack Trace
Code:
#0 /home/nginx/domains/mydomain.com/public/library/Zend/Mail/Protocol/Smtp.php(167): Zend_Mail_Protocol_Abstract->_connect('tcp://alpha.xzn...')
#1 /home/nginx/domains/mydomain.com/public/library/Zend/Mail/Transport/Smtp.php(199): Zend_Mail_Protocol_Smtp->connect()
#2 /home/nginx/domains/mydomain.com/public/library/Zend/Mail/Transport/Abstract.php(348): Zend_Mail_Transport_Smtp->_sendMail()
#3 /home/nginx/domains/mydomain.com/public/library/Zend/Mail.php(1194): Zend_Mail_Transport_Abstract->send(Object(Zend_Mail))
#4 /home/nginx/domains/mydomain.com/public/library/XenForo/Model/MailQueue.php(79): Zend_Mail->send(Object(Zend_Mail_Transport_Smtp))
#5 /home/nginx/domains/mydomain.com/public/library/XenForo/Deferred/MailQueue.php(10): XenForo_Model_MailQueue->runMailQueue(7.9999978542328)
#6 /home/nginx/domains/mydomain.com/public/library/XenForo/Model/Deferred.php(294): XenForo_Deferred_MailQueue->execute(Array, Array, 7.9999978542328, '')
#7 /home/nginx/domains/mydomain.com/public/library/XenForo/Model/Deferred.php(428): XenForo_Model_Deferred->runDeferred(Array, 7.9999978542328, '', false)
#8 /home/nginx/domains/mydomain.com/public/library/XenForo/Model/Deferred.php(373): XenForo_Model_Deferred->_runInternal(Array, NULL, '', false)
#9 /home/nginx/domains/mydomain.com/public/deferred.php(23): XenForo_Model_Deferred->run(false)
#10 {main}
Request State
Code:
array(3) {
  ["url"] => string(38) "http://www.mydomain.com/deferred.php"
  ["_GET"] => array(0) {
  }
  ["_POST"] => array(4) {
    ["_xfRequestUri"] => string(39) "/index.php?conversations/i-want-u.1782/"
    ["_xfNoRedirect"] => string(1) "1"
    ["_xfToken"] => string(8) "********"
    ["_xfResponseType"] => string(4) "json"
  }
}
Sometimes where the _xfRequestUri string is, it'll be a thread URL rather than whats shown above and it'll say the error has been generated by Unknown Account. I also get ones with the url string:
Code:
http://www.mydomain.com/index.php?account-confirmation/resend
I use an external SMTP mail server which is through my cPanel hosting. I tested account registration and received a confirmation email fine but I believe it still showed up in my server error logs similar to whats described as above.

Thanks!
 

Mike

XenForo developer
Staff member
#2
Well this is saying that the connection to your SMTP server is timing out. It shouldn't have sent the email in that case.

This would normally be a networking/connection issue. You'd need to contact your host regarding it.
 

TDUBS

Active member
#3
Well this is saying that the connection to your SMTP server is timing out. It shouldn't have sent the email in that case.

This would normally be a networking/connection issue. You'd need to contact your host regarding it.
I sorted it. I think it was because I had the encryption set to nothing on the cPanel email settings when it should have been TLS. I haven't gotten the errors for over a few hours now.