doublespaces
Well-known member
I don't like to bash anyone because, well. Frankly, there is no point. Nobody forced us to be interested in his products. Nobody is forcing us to use his products.
With that said, he can claim that he's made no promises all he wants, but there is a general expectation that some sort of steady progress would be made. The reality is, he has many people who have made a purchase with him, but does not provide very good support. The logic is bad because the business proposition was a poor one. Charging a little money and providing a little support is not a very good excuse for allowing posts and tickets to go unresponded and issue half snarky replies under the premise that we aren't following some explicit rules buried in another forum that frankly has a poor layout and is not intuitive. If you don't like providing all the instructions here, then you should not have made an advertising presence here. The comment, 'oh, the real customers know where to post' is really absurd and it speaks to the business skills of the author. This guy is NEVER wrong in life I'm sure!
The price which is charged for this product should have been high enough to justify setting aside the proper time, and to ensure you aren't overrun by too many buyers causing an overflow of tickets you cannot properly handle. If you can't devise a functional business model, you should not have turned it into a business by charging money. If you are doing this just for fun, perhaps you should have just kept the addon as a free one. Some people have actual communities with expectations to live up to and not a lot of time trying to decipher some overly complicated methods for getting answers.
What some folks don't understand, is that you can scream facts at someone all day long, but if they don't understand what the hell you are talking about, then you are not communicating properly, even if the things you're saying are true. It is about your delivery when you're trying to be a businessman, you can't expect everyone to fall in line and become your ideal customer. People who do that are the same people whose businesses fail, and for those who do not, they are lucky or rely on the many privileges they receive in life and take for granted.
The customer is always right is not a true statement, but your business should be capable of being ran that way. If it is not, then the problem was the business or the business management. Not the customer. Yet those people who are guilty of this will only come up with excuse after excuse instead of taking ownership and accountability and admitting they could be better. There are certainly limitations to the customer is always right mentality, but the idea of providing the best possible service and product quality should always be a primary tentpole otherwise you're admitting to pushing a sub par and sometimes crappy product.
If you are expecting premium level service, this product is not for you. Not that it matters as the towel has already been thrown in and I have already moved onto another product which does receive by comparison much better support. I just felt I'd put in my two cents for the author's sake. You charged too little and got mad at us when we wanted support. Open your eyes, I would have paid quadruple for a working product and actual support. Look to the product that put this addon out of business, the thread is flooded with people who want to buy it. Nothing you did made any sense and that includes your business model and your addon user interface. Try business school before you charge for any more addons, I'm serious.
With that said, he can claim that he's made no promises all he wants, but there is a general expectation that some sort of steady progress would be made. The reality is, he has many people who have made a purchase with him, but does not provide very good support. The logic is bad because the business proposition was a poor one. Charging a little money and providing a little support is not a very good excuse for allowing posts and tickets to go unresponded and issue half snarky replies under the premise that we aren't following some explicit rules buried in another forum that frankly has a poor layout and is not intuitive. If you don't like providing all the instructions here, then you should not have made an advertising presence here. The comment, 'oh, the real customers know where to post' is really absurd and it speaks to the business skills of the author. This guy is NEVER wrong in life I'm sure!
The price which is charged for this product should have been high enough to justify setting aside the proper time, and to ensure you aren't overrun by too many buyers causing an overflow of tickets you cannot properly handle. If you can't devise a functional business model, you should not have turned it into a business by charging money. If you are doing this just for fun, perhaps you should have just kept the addon as a free one. Some people have actual communities with expectations to live up to and not a lot of time trying to decipher some overly complicated methods for getting answers.
What some folks don't understand, is that you can scream facts at someone all day long, but if they don't understand what the hell you are talking about, then you are not communicating properly, even if the things you're saying are true. It is about your delivery when you're trying to be a businessman, you can't expect everyone to fall in line and become your ideal customer. People who do that are the same people whose businesses fail, and for those who do not, they are lucky or rely on the many privileges they receive in life and take for granted.
The customer is always right is not a true statement, but your business should be capable of being ran that way. If it is not, then the problem was the business or the business management. Not the customer. Yet those people who are guilty of this will only come up with excuse after excuse instead of taking ownership and accountability and admitting they could be better. There are certainly limitations to the customer is always right mentality, but the idea of providing the best possible service and product quality should always be a primary tentpole otherwise you're admitting to pushing a sub par and sometimes crappy product.
If you are expecting premium level service, this product is not for you. Not that it matters as the towel has already been thrown in and I have already moved onto another product which does receive by comparison much better support. I just felt I'd put in my two cents for the author's sake. You charged too little and got mad at us when we wanted support. Open your eyes, I would have paid quadruple for a working product and actual support. Look to the product that put this addon out of business, the thread is flooded with people who want to buy it. Nothing you did made any sense and that includes your business model and your addon user interface. Try business school before you charge for any more addons, I'm serious.
Last edited:
