We’re not necessarily targeting existing customers though it is fair to say that I’m sure many existing customers - as some comments imply from the replies so far - will be pleased to have a fully managed service by us.I wish you all luck with XenForo Cloud, but this is not for me and unfortunal the last thing in a very long list of popular demands of additions for the XenForo software.
And you’re absolutely right. A lot of thought has gone into this. You shouldn’t need to worry about how it is going to be managed. Our focus continues to be on developing the product and (hopefully) bringing it to more customers at the same time.