I wouldn’t say stay away completely, I used them before I went solo and my experience wasn’t too horrible. I did get told I had too many folder levels from them once! Was warned it was causing issues. I was using a folder for fast hldownloads for my steam servers and they didn’t like that either even though I had the folder location password protected. I did like how they create totally different instances with the databases or at first I didn’t like it but it grew on me! In the end I got too many warnings from them about my directory being to full with my unlimited plan so I decided to build my own server host my site on my own!I have to second this post, stay away from them.
I second the recommendation to use eva2000's CentMin Mod if going the VPS route. I was a System Manager for most of my IT career, including Linux management for the last few years, before retiring a few years ago, but I didn't want to have to bother with various administration tasks if I were to go with a VPS/unmanaged solution. Once I found the CentMin Mod, I discovered that most of the Linux administration tasks, especially those related to running a forum product such as Xenforo, were taken care of by using his script-based/menu-driven approach. Still, it helps having some understanding of basic Linux and Linux administration when running a VPS, and there are some crucial tasks such as automating backups that need to be set up and managed separately from Centmin Mod (but there is plenty of information online about ways to manage backups).The only caveat is you do have to know how to admin a Linux server - but that's not hard to learn and if you use CentOS with @eva2000's CentMin Mod it's a dream.
They have very good shared hosting, and their service is great...but I am looking for a dedicated server....and they are not competitive at all in that segment....waay over priced.SiteGround seem good though from what I've been told for a cheapish shared hosting package