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Welcome conversation

Discussion in 'XenForo Questions and Support' started by jauburn, Sep 5, 2015.

  1. jauburn

    jauburn Well-Known Member

    Thanks for implementing this feature. This allows me to give new users a quick overview of the site's features.

    I would think that configuring both the conversation and the welcome email would be redundant, since a new conversation sends out an email message. Am I right?
  2. Brogan

    Brogan XenForo Moderator Staff Member

    An email will only be sent for the conversation if the recipient has set the option in their account preferences to do so.
  3. Mr Lucky

    Mr Lucky Well-Known Member

    But what happens first, the welcome conversation or the ability to set their preferences?
    jauburn likes this.
  4. Brogan

    Brogan XenForo Moderator Staff Member

    It depends what has been set in the User Registration Options in the ACP.
  5. jauburn

    jauburn Well-Known Member

    Exactly. The admin, I believe, sets initial preferences regarding the sending of email upon initiation of a conversation. Therefore, if set, an initial "welcome" conversation by the system would automatically send an email message to the user's registration email address.

    If I'm wrong on this, please let me know, and I will also configure the email welcome letter.
  6. jauburn

    jauburn Well-Known Member

    But the user doesn't set this; the admin does. So at least in the beginning, the welcome conversation will send an email if the admin has set up the board to send email upon initiation of a conversation. If I'm wrong, let me know.
  7. Brogan

    Brogan XenForo Moderator Staff Member

    That's the point I am making.

    If the admin doesn't have that set, no email will be sent.
    jauburn likes this.
  8. jauburn

    jauburn Well-Known Member

    Right. So if the admin does have that set, then there should be no reason to configure both the welcome conversation and welcome email. In fact, if both contain essentially the same information, having both configured may represent an annoyance for the user, which obviously would be bad, since first impressions are so important.

    I know that I've registered at vbulletin forums in which I've received both a welcome PM and a welcome email message, which raised red flags for me.
  9. Brogan

    Brogan XenForo Moderator Staff Member


    I agree that two would be too much and may even put members off, which would have the opposite effect of what is trying to be achieved.

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