XF 1.5 vBulletin Albums Import Hangup

[FriscoCharlie]

I have imported from a VB4 forum and am doing the albums now. It got up around 50% and now all I get is a white screen.

When I go back to the import page it says an import is already in progress, I select "continue" and get a white screen (nothing happening).

Help is appreciated.

 

[Chris D]

Is there anything logged in the XF server error log?

White screens are usually indicative of PHP crashing so additionally consulting with your host to see if they can see anything in their logs about this might be useful.

 

[FriscoCharlie]

No errors. It is a dedicated server. Should I restart PHP (or...)?

Thanks.

 

[FriscoCharlie]

Any further thoughts on what I could do here? I am wanting to tie up the import and get going with the forum. I can't get past the white screen on the album import.

Thanks.

 

[imthebest]

Check your PHP error log. It is either PHP crashing or running out of memory.

 

[FriscoCharlie]

What am I looking for exactly? I might be in over my head.

 

[Chris D]

Unless you can find out what is causing PHP to crash, we're a bit limited in what we can do.

In config.php add the following:

ini_set('display_errors', true);

And also enable Debug mode:

$config['debug'] = true;

Then try again to see if you get any errors.

 

[FriscoCharlie]

Ok, I will try it when I get home and report back. Thanks for helping me.

 

[FriscoCharlie]

Just to clarify (as I might not have been clear), when I click to continue the import, it goes right to the white screen with no other action taken. It doesn't run for a bit or anything.

 

[Chris D]

Not especially relevant we still need to find out what the errors are.

 

[FriscoCharlie]

Where would I find this log in WHM?

 

[Chris D]

That's probably less important than the config switches at this stage.

Making the changes I advise might bring the error straight to you rather than having to go hunting for it.

 

[FriscoCharlie]

Ok, off to do that now.

 

[FriscoCharlie]

Ok, I added both of those lines to config.php but I can't see any difference in the behavior.

 

[Chris D]

Still a blank screen with no error?

 

[FriscoCharlie]

That's correct Chris.

 

[Chris D]

If you can submit a ticket from your customer area with details including your admin cp login and FTP access then we will have a closer look for you.

 

[FriscoCharlie]

Thank you! I will do it in moments.