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XF 1.5 vBulletin Albums Import Hangup

Discussion in 'Installation, Upgrade, and Import Support' started by FriscoCharlie, Sep 21, 2015.

  1. FriscoCharlie

    FriscoCharlie Active Member

    I have imported from a VB4 forum and am doing the albums now. It got up around 50% and now all I get is a white screen.

    When I go back to the import page it says an import is already in progress, I select "continue" and get a white screen (nothing happening).

    Help is appreciated.
     
  2. Chris D

    Chris D XenForo Developer Staff Member

    Is there anything logged in the XF server error log?

    White screens are usually indicative of PHP crashing so additionally consulting with your host to see if they can see anything in their logs about this might be useful.
     
  3. FriscoCharlie

    FriscoCharlie Active Member

    No errors. It is a dedicated server. Should I restart PHP (or...)?

    Thanks.
     
  4. FriscoCharlie

    FriscoCharlie Active Member

    Any further thoughts on what I could do here? I am wanting to tie up the import and get going with the forum. I can't get past the white screen on the album import.

    Thanks.
     
  5. imthebest

    imthebest Formerly Super120

    Check your PHP error log. It is either PHP crashing or running out of memory.
     
  6. FriscoCharlie

    FriscoCharlie Active Member

    What am I looking for exactly? I might be in over my head.
     
  7. Chris D

    Chris D XenForo Developer Staff Member

    Unless you can find out what is causing PHP to crash, we're a bit limited in what we can do.

    In config.php add the following:
    PHP:
    ini_set('display_errors'true);
    And also enable Debug mode:
    PHP:
    $config['debug'] = true;
    Then try again to see if you get any errors.
     
  8. FriscoCharlie

    FriscoCharlie Active Member

    Ok, I will try it when I get home and report back. Thanks for helping me.
     
  9. FriscoCharlie

    FriscoCharlie Active Member

    Just to clarify (as I might not have been clear), when I click to continue the import, it goes right to the white screen with no other action taken. It doesn't run for a bit or anything.
     
  10. Chris D

    Chris D XenForo Developer Staff Member

    Not especially relevant we still need to find out what the errors are.
     
  11. FriscoCharlie

    FriscoCharlie Active Member

    Where would I find this log in WHM?
     
  12. Chris D

    Chris D XenForo Developer Staff Member

    That's probably less important than the config switches at this stage.

    Making the changes I advise might bring the error straight to you rather than having to go hunting for it.
     
  13. FriscoCharlie

    FriscoCharlie Active Member

    Ok, off to do that now.
     
  14. FriscoCharlie

    FriscoCharlie Active Member

    Ok, I added both of those lines to config.php but I can't see any difference in the behavior.
     
  15. Chris D

    Chris D XenForo Developer Staff Member

    Still a blank screen with no error?
     
  16. FriscoCharlie

    FriscoCharlie Active Member

    That's correct Chris.
     
  17. Chris D

    Chris D XenForo Developer Staff Member

    If you can submit a ticket from your customer area with details including your admin cp login and FTP access then we will have a closer look for you.
     
  18. FriscoCharlie

    FriscoCharlie Active Member

    Thank you! I will do it in moments.
     

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