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XF 1.5 Users not receiving confirmation emails etc

Discussion in 'Troubleshooting and Problems' started by trinigamers, Oct 15, 2015.

  1. trinigamers

    trinigamers New Member

    Hey all, I'm having a problem a few days now where users are not receiving their confirmation emails after registering.

    Our site uses shared hosting with Hostgator. Our domain hosted by Godaddy and email via Google Apps.

    I have tried various settings for the email from the various topics posted previously here but to no avail.

    Contacted Hostgator and they said everything was fine on their end. I am stumped as to what to to next.

    The server logs show the following -

  2. Brogan

    Brogan XenForo Moderator Staff Member

    Unfortunately it looks like it's going to be a networking/connection issue so your host is the only one who can resolve it.

    Double check all of the settings in the ACP options are correct though, just in case.
    If it has previously been working however and suddenly stopped working, then it's something external to XF.
  3. MarkMark

    MarkMark Member

    It seems like this might be Hostgator related. I am on the same host, and am having exactly the same problems... did you get a solution? I'm trying to contact them, but they have been terrible recently at responding.

    Ps. If you use the local PHP sendmail solution, everything works. So it looks like Hostgator, on purpose of otherwise, are blocking connections to external SMTP servers.
    Last edited: Oct 15, 2015
  4. trinigamers

    trinigamers New Member

    I'm not too familiar with the local PHP sendmail solution. I'll look into it and report back. So far today nothing has changed.
  5. MarkMark

    MarkMark Member

    Ok, I'm currently on chat to a very helpful customer service rep. He has stated:

    "For the past 5 months, we accidentally allowed you (and others) to exploit bypassing our email gateways.

    "We've corrected this error recently, and now we'll have to open the outbound ports that you need to utilize. I can submit a ticket to request this service. "

    I have put in a request for my required port to be opened. Fingers crossed. You may need to do the same.
  6. flowerpot132

    flowerpot132 Formerly mugtree

    I had this recently.

    Told my host and they changed some of the mail server parameters, the mail hostname and server PTR record.

    Seemed to do the trick.

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