XF 1.2 User not getting promoted as expected

[Stuart Wright]

So I have a promotion set up to add usergroup Member 2 to members when they are usergroup Member 1, have been registered 24 hours and have 3 positive post ratings.
This seems to be working but one member isn't getting promoted as he should.
He is in usergroup Member 1 (called 'registered' by default), registered last Monday and has 4 positive post ratings.
Where do I look to debug this please?

 

[Paul B]

When did the member last log in?

 

[Stuart Wright]

about 20 minutes before I checked what was going on. I know logging in triggers the promotions check.
It hasn't worked in his case.

 

[Alpha1]

Did the user login through tapatalk?

 

[CTXMedia]

Has the user been previously automatically promoted, and then the promotion manually reversed? IIRC once a record of the auto-promotion exists it is never (automatically) re-applied.

 

[Paul B]

As posted above, do a search for the member and promotion.

If it appears as Promotion Disabled, like this:


You need to click on the red X at the right hand side to enable the promotion.

 

[Stuart Wright]

He has no promotion history. (Thanks for pointing me to that page - it's useful). I've asked about Tapatalk.
The inference is that Tapatalk doesn't process promotions. Do you know if that is the case?

 

[Divvens]

Are your Cron entries working? My cron entries were stuck, and thus no user was being promoted or receiving updates in trophy points - http://xenforo.com/community/threads/1-2-3-cron-entries-not-running.63777/

 

[Stuart Wright]

Just ran the cron and he's still the same. I'm going to have to manually promote him, but I reckon this is a bug in Xenforo somewhere.

 

[Jeremy]

If you haven't promoted him, you can send me ftp/acp/db access and I can look at a few areas I know will give issues.

 

[Stuart Wright]

Thanks Jeremy but he'd been very patient waiting to trade in our classifieds for something like a week, and I had to give him access.