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XF 1.2 User not getting promoted as expected

Discussion in 'Troubleshooting and Problems' started by Stuart Wright, Nov 22, 2013.

  1. Stuart Wright

    Stuart Wright Well-Known Member

    So I have a promotion set up to add usergroup Member 2 to members when they are usergroup Member 1, have been registered 24 hours and have 3 positive post ratings.
    This seems to be working but one member isn't getting promoted as he should.
    He is in usergroup Member 1 (called 'registered' by default), registered last Monday and has 4 positive post ratings.
    Where do I look to debug this please?

    temp1.jpg
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    When did the member last log in?
     
  3. Stuart Wright

    Stuart Wright Well-Known Member

    about 20 minutes before I checked what was going on. I know logging in triggers the promotions check.
    It hasn't worked in his case.
     
  4. Alfa1

    Alfa1 Well-Known Member

    Did the user login through tapatalk?
     
  5. CyclingTribe

    CyclingTribe Well-Known Member

    Has the user been previously automatically promoted, and then the promotion manually reversed? IIRC once a record of the auto-promotion exists it is never (automatically) re-applied.
     
  6. Brogan

    Brogan XenForo Moderator Staff Member

    As posted above, do a search for the member and promotion.

    If it appears as Promotion Disabled, like this:
    upload_2013-11-23_16-14-36.png

    You need to click on the red X at the right hand side to enable the promotion.
     
  7. Stuart Wright

    Stuart Wright Well-Known Member

    He has no promotion history. (Thanks for pointing me to that page - it's useful). I've asked about Tapatalk.
    The inference is that Tapatalk doesn't process promotions. Do you know if that is the case?
     
  8. Divvens

    Divvens Well-Known Member

  9. Stuart Wright

    Stuart Wright Well-Known Member

    Just ran the cron and he's still the same. I'm going to have to manually promote him, but I reckon this is a bug in Xenforo somewhere.
     
  10. Jeremy

    Jeremy XenForo Moderator Staff Member

    If you haven't promoted him, you can send me ftp/acp/db access and I can look at a few areas I know will give issues.
     
  11. Stuart Wright

    Stuart Wright Well-Known Member

    Thanks Jeremy but he'd been very patient waiting to trade in our classifieds for something like a week, and I had to give him access.
     

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