XF 1.4 User group promotions doesn't work

[mono]

Trying to understand why. I'm using it with Post Ratings add-on. Promotion criteria for user is set to at least 80 messages and at least 50 positive post ratings.
Thanks for help.

 

[Martok]

If the promotion is set correctly and its not working then it'll be an issue with the add-on. You'll need to post in the add-on discussion thread for support.

 

[Mike]

If you're using criteria from an add-on, unfortunately we can't really provide any guidance; you'll likely need to contact the author.

However note that when you create a promotion, it will only be applied to users that are active. You can rebuild promotions in the rebuild cache section for all users.

 

[mono]

If the promotion is set correctly and its not working then it'll be an issue with the add-on. You'll need to post in the add-on discussion thread for support.

you'll likely need to contact the author

Yes, I also think so.

However note that when you create a promotion, it will only be applied to users that are active. You can rebuild promotions in the rebuild cache section for all users.

Thank you, I know that.