I'm having a bit of trouble with a user that is showing signs that he's been discouraged by the system. He was initially caught by Akismet (I think) during the registration process. During the manual approval process, I agreed that the email address and username combination looked a little suspect so went ahead and rejected the registration.
Since then, he's actually emailed us for support and claimed he had been blocked from registering. I made him an account through the ACP and he's still having trouble with the site being slow, getting errors etc. which leads me to believe that in rejecting his first registration attempt, he may have been discouraged. Is this the case? If so, where can I fix this since his IP isn't listed in our list of discouraged IPs.
Thanks in advance for any help you can give