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XF 1.3 Unable to load animated gifs

Discussion in 'Troubleshooting and Problems' started by John L., Sep 5, 2014.

  1. John L.

    John L. Well-Known Member

    I was attempting to add some animated gif avatars to my site just to see what that would look like. I had my host install it for me and the option became available in the backend. I went to test uploading an avatar and noticed after loading it did nothing. I was unable to click "Okay" for the new avatar and had to close out of the overlay. In the backend I found a few server errors and wanted to share:
    Am I doing something wrong? Is there a size limit option I need to change in XenForo to allow gifs to be uploaded or is there some specifications that are set? Appreciate any help! :)
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    What is the size (pixels and bytes) of the file and how many frames does it have?
     
  3. John L.

    John L. Well-Known Member

    The one I tried is:

    Frames: 18
    File Size: 952 kb
    Dimensions: 500 x 270
     
  4. Steve F

    Steve F Well-Known Member

  5. John L.

    John L. Well-Known Member

    So is there a way to allow for larger images? Is there a limit of some sort?
     
  6. Mike

    Mike XenForo Developer Staff Member

    The limit isn't explict -- it's the amount of time it takes to thumbnail. If you attach the file here, I'll have a look. But it's worth pointing out that the time is going to be more affected by the number of frames and physical size of the image, rather than file size (though the latter tends to imply the former).
     
  7. John L.

    John L. Well-Known Member

    Thanks Mike. I deleted the files I tried originally, but attached a new one I tested instead. Same result:
     

    Attached Files:

  8. Steve F

    Steve F Well-Known Member

    I was able to upload that image as a avatar fine on my site. Did not take but around 15 seconds to upload.
     
  9. John L.

    John L. Well-Known Member

    Same issue, it stalls out after a few seconds and doesn't take hold. Generates the error attached above. When I asked my host to install they sent me the following result as confirmation:
    Is there anything missing or perhaps something wrong with the imagick version extension installed?
     
  10. Steve F

    Steve F Well-Known Member

    What is your version of ImageMagick? We're running the same imagick module version as you and ImageMagick is 6.8.6-9
     
  11. John L.

    John L. Well-Known Member

    The version we have installed is: 6.5.4-7
     
  12. Steve F

    Steve F Well-Known Member

    John L. likes this.
  13. John L.

    John L. Well-Known Member

  14. John L.

    John L. Well-Known Member

  15. Steve F

    Steve F Well-Known Member

    Thank the guy that posted it :)
     

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