Test xenForo with mybb Import

[soeren]

Hey There

i want to test xenForo with mybb Migration. I can request the 7 day demo account, but the mybb importer is not in the admin panel. I have to download it, but i have no account to get to the download... what can i do?

 

[Chris D]

My point is, if the admin has the credentials to import to, then there should be minimal onboarding requirements. IF there is additional "hand-holding" required, then additional charges may be incurred.
Exactly HOW hard is it to tell your cloud customers the username/password of the DB?

You think the onboarding requirements are as simple as providing a username and password for a database? That's not at all the case and I know you have enough technical knowledge about how XenForo and the importers to work to the point that I feel you're being disingenuous here.

There is a significant amount of work involved in just getting the customer's database and their files onto the server in the first place. There are typically access issues that need to be resolved, particularly on the customer's side. We've dealt with customers who need to transfer over 100s of GB of data and files to us for us to facilitate the installation. Funnily enough it takes a lot of preparation, planning and knowledge to transfer that amount of data in the least amount of time possible. Aside from that, we often have to provision additional storage above and beyond what is provided as part of the package so that we can store two copies of the data while it is being imported.

As @Slavik pointed out, there IS a notice in the cloud subscription about onboarding... and since I don't (and won't) use the XF cloud, I was not familiar with it. Since there IS that notice, then I have no great issue.

Perhaps your attitude to such things could be kept within a more reasonable and professional tone until you have all of the facts, rather than just outrageously calling a perfectly reasonable business practice "********", in future?

 

[Chris D]

The demo system has existed long before our Cloud service was a thing.

I can see why you may correlate the two, but the demo system doesn't actually exist on our Cloud service. It's always been there as a way for people to demo the software and make a decision before purchasing, traditionally, the self-hosted license for the software.

So ultimately a bit of a misunderstanding overall and I apologise for it, but hopefully the situation is clearer now and you now have enough information to decide what to do next.

Please let us know if you're unclear about anything or have any questions.

 

[Paul B]

The demo system doesn't support imports or installing add-ons.

You would need to purchase a license.

 

[TPerry]

Due to the "age" of the MyBB script.. for most major functions the import works fine. To utilize specialized add-ons on the import is not supported.
As I said, for the BASE import of what myBB supports, the native import does also. Do you want to import specialized add-ons that myBB uses.. then bespoke code may be required.

 

[soeren]

You would need to purchase

yea...not so great.

but i want to test first and then buy we (software company) use a customer forum for our product which is based on mybb. Only if a migration is possible, we would like to buy a new forum software.

 

[Chris D]

There isn't really much to test. It's a well tested importer at this point and it will bring across your community including users, passwords, forums, threads, posts etc.

If that proved to not be correct or issues were somehow insurmountable, we would be able to discuss a refund at that point.

Do you have any particular concerns about the process?

 

[TPerry]

yea...not so great.

but i want to test first and then buy we (software company) use a customer forum for our product which is based on mybb. Only if a migration is possible, we would like to buy a new forum software.

As I said.. if you have specific add-ons, then that import may not be complete utilizing those third party add-ons... but for the BASE script (which has been around for a few years) then there is no issue.
Any issue you may run into is with additional add-ons that are NOT supported natively.
And no, I'm not a company shill.

 

[soeren]

okay, thanks!

what happens with the users which registered with these social media accounts?



are they also migrated?

 

[Chris D]

This is not native MyBB functionality so, not exactly.

The users will be migrated, they will exist, their content will exist and be attributed to them. But the association with their social media account will not exist.

These users will need to use their password to log in. If they do not have a password, the lost password process will reset their password and will allow them to log in.

 

[soeren]

This is not native MyBB functionality so, not exactly.

The users will be migrated, they will exist, their content will exist and be attributed to them. But the association with their social media account will not exist.

These users will need to use their password to log in. If they do not have a password, the lost password process will reset their password and will allow them to log in.

thanks for the very fast respond!

 

[soeren]

Now we´ve made a xenforo cloud subscription and i wanted to try the importer:



So i click on this Link, but there is nothing to download in my customer area... what am i doing wrong?

 

[Nicolas FR]

 

[soeren]

Nope

 

[Nicolas FR]

Oh it's XF Cloud.
Open a ticket they will be able to handle that for you.

 

[soeren]

Oh it's XF Cloud.
Open a ticket they will be able to handle that for you.

ok i did... and they respond: that i have to pay 240 bucks ....rofl, what a shame

 

[TPerry]

ok i did... and they respond: that i have to pay 240 bucks ....rofl, what a shame

Errrr... exactly WHY did they say you had to pay $240 additional dollars. If it is a supported import then the simple importers provided should suffice. We stand-alone scripts don't have to pay additional.
Those built-in importers should be available to you as well as stand-alone script holders.. if they aren't, then please elucidate on the reason(s) given to you.
Now, if you aren't competent enough to do the import yourself, then I can see an additional fee being required if you are dependent upon others to import for you (albeit $240 is rather high for a simple MyBB migration of default items).

 

[soeren]

Errrr... exactly WHY did they say you had to pay $240 additional dollars. If it is a supported import then the simple importers provided should suffice. We stand-alone scripts down' have to pay additional.
Those built-in importers should be available to you as well as stand-alone script holders.. if they aren't, then please elucidate on the reason(s) given to you.
Now, if you aren't competent enough to do the import yourself, then I can see an additional fee being required.

 

[TPerry]

View attachment 283335

OK....not unsurprising.. YOU can install that importer YOURSELF. If you are wanting others to do it for you, there is normally a cost involved.
There IS a myBB importer that YOU should be able to install and process.

You simply need to go to your XF account and install it... it may be slightly different on the cloud... as the option I would get would to be actually download it and then install it.
If you are expecting them to migrate your site for you for free.. that's rather unrealistic.

 

[soeren]

OK....not unsurprising.. YOU can install that importer YOURSELF. If you are wanting others to do it for you, there is normally a cost involved.
There IS a myBB importer that YOU should be able to install and process.

no i can´t because:


and if i go to my customer area, there are add-ons downloadable: