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Support taking forever ?

Discussion in 'General XenForo Discussion and Feedback' started by apwn, Aug 2, 2012.

  1. apwn

    apwn New Member


    I have created a support ticket on sunday and I still haven't received any response. I just wanted to make sure it was normal.

    I know it's not the right place to ask this, but I am worried that there might be a problem with my ticket.

    Thank you,
  2. JVCode

    JVCode Well-Known Member

    I think it may have something todo with one of main support guys being on his honeymoon.
  3. apwn

    apwn New Member

    Oh ok I didn't know.
    I guess I have to wait a little then.
  4. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    I don't have access to the ticket system so I can't check the status of your ticket. But you are welcome to post your question on this forum or send me a PM. I am here every day.
    faeronsayn, TheBigK, apwn and 2 others like this.
  5. apwn

    apwn New Member

    Thank you for the offer but it's regarding the billing. I'll have to wait.
    Any idea when he might get back ?
  6. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    Billing would be Ashley. I will hunt him down for you.
    apwn likes this.
  7. Digital Doctor

    Digital Doctor Well-Known Member

    ? :unsure:
  8. John

    John Well-Known Member

    He's not on his honeymoon any longer and hasn't been for a week or more.
    TheComputerGuy, JVCode and Shelley like this.
  9. Solari

    Solari Active Member

    Have you gotten a response yet? I see another thread here about lack of support response so this is starting to concern me, esp. considering we are getting ready to roll our conversion to XenForo from vB out in a few weeks.

    Thanks for any insight.

    hellreturn likes this.
  10. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    Did you get a response to your ticket? I have access to tickets now.
    Adam Howard, Chris D, JVCode and 6 others like this.
  11. JVCode

    JVCode Well-Known Member

    Awesome move!

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