Support taking forever ?

[apwn]

Hello,

I have created a support ticket on sunday and I still haven't received any response. I just wanted to make sure it was normal.

I know it's not the right place to ask this, but I am worried that there might be a problem with my ticket.

Thank you,
Thomas

 

[JVCode]

I think it may have something todo with one of main support guys being on his honeymoon.

 

[apwn]

Oh ok I didn't know.
I guess I have to wait a little then.

 

[Jake Bunce]

I don't have access to the ticket system so I can't check the status of your ticket. But you are welcome to post your question on this forum or send me a PM. I am here every day.

 

[apwn]

Thank you for the offer but it's regarding the billing. I'll have to wait.
Any idea when he might get back ?

 

[Jake Bunce]

Billing would be Ashley. I will hunt him down for you.

 

[Digital Doctor]

I don't have access to the ticket system

?

 

[John]

I think it may have something todo with one of main support guys being on his honeymoon.

He's not on his honeymoon any longer and hasn't been for a week or more.

 

[Solari]

Have you gotten a response yet? I see another thread here about lack of support response so this is starting to concern me, esp. considering we are getting ready to roll our conversion to XenForo from vB out in a few weeks.

Thanks for any insight.

Ray

 

[Jake Bunce]

Did you get a response to your ticket? I have access to tickets now.

 

[JVCode]

Did you get a response to your ticket? I have access to tickets now.

Awesome move!