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XF 1.5 Spam cleaner not visible in member profile

Discussion in 'XenForo Questions and Support' started by Mr Lucky, Sep 20, 2015.

  1. Mr Lucky

    Mr Lucky Well-Known Member

    I see from the documentation that the spam cleaner should be available on profile or member card, but I am not seeing it. I have criteria set:

    Screen Shot 2015-09-20 at 10.08.22.png

    So I assume I should se the spam cleaner for someone who registered on Friday and has not yet posted.

    Are there some other settings I need to find?

  2. Mike

    Mike XenForo Developer Staff Member

    Can you spam clean others? If not, then you may be lacking the moderator permission to do the cleaning.

    If so, can you screenshot the info block from this user's profile (left column) to confirm the various elements of their criteria?
  3. Mr Lucky

    Mr Lucky Well-Known Member

    I see the cleaner under posts for members that fall into the criteria, and I have all permissions for everything pus super Adminstrator.

    Screen Shot 2015-09-20 at 10.25.11.png

    Screen Shot 2015-09-20 at 10.27.52.png
  4. Chris D

    Chris D XenForo Developer Staff Member

    The spam link would be visible on the member card when you hover over their avatar.

    On the profile it would be under the Moderator Tools menu (on the right).
  5. Mr Lucky

    Mr Lucky Well-Known Member

    Thanks, the documention may need updating:

    • On a member card by clicking the Spam link which overlays the avatar when you hover over it
    • On a profile page by clicking the Spam Cleaner link below the member name. under the moderator tools menu on the right
  6. Amaury

    Amaury Well-Known Member

    Technically, they're not wrong.
  7. Brogan

    Brogan XenForo Moderator Staff Member

    It's not just on hover - on touch devices it is visible all the time.

    I'll update that bit.
  8. Mr Lucky

    Mr Lucky Well-Known Member

    There is no Spam cleaner link under the member name.
  9. Mr Lucky

    Mr Lucky Well-Known Member

    OK, but it would be worth telling people (who are not very telepathic :) ) they should hover to see it unless on a mobile.
  10. Forum

    Forum Member

    I think I'm having the same issue, sometime the Spam cleaner menu is visible, particularly when XF has identified at least one of their post contains spam. But if none of their post identified as spam, then XF is not displaying Spam cleaner menu on both.
  11. Chris D

    Chris D XenForo Developer Staff Member

    The spam cleaner button isn't shown/hidden based on any sort of spam detection.

    It's displayed based on the criteria set here: Admin CP > Options > Spam Managment
  12. Forum

    Forum Member

    Hi Chris,

    Thanks for answering.

    Is it possible to make the Spam Cleaner always visible?
  13. Chris D

    Chris D XenForo Developer Staff Member

    Just adjust the criteria accordingly. There are some high values you could set there so it is pretty much always visible.

    However, please note, the use case for the Spam Cleaner is only to deal with a relatively small amount of content. It isn't supposed to be used for cleaning up thousands of posts from established members. It's extremely unlikely a well established member would suddenly become a spammer, so generally the spam cleaner would only need to be used for newer members with not a lot of content.
  14. Forum

    Forum Member

    Could you please suggest the recommended value for Spam Cleaner?
  15. Chris D

    Chris D XenForo Developer Staff Member

    Obviously the defaults are what we suggest but you may change them to whatever you want. I just wouldn't expect it to work very well when dealing with over a few hundred items of content so maybe base it on that.

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