XF 2.3 Request entity too large

[PeterUwe89]

Dear Community,

For a few weeks now, some of my users (only a handful and by no means all of them) have been reporting the following problem when uploading photos.

I've checked the server, PHP, etc. limits. 50MB is possible, but as you can see from the screenshot, it stops at around 5MB.

The problem is new. In the meantime, I have actually only changed two things:

1. installed the latest XenForo update
2. set the PHP version to the latest

My provider said he sees no problem with the server/PHP and sees a problem with “third-party software”/XenForo.

Can anyone here give me any tips as to what the problem might be and what I can do?

Many thanks in advance.

Berliner Architektur & Urbanistik

Das Berliner Forum für Architektur, Bauvorhaben, Bauprojekte, Stadtentwicklung und Urbanistik in Berlin, dem Umland und den einzelnen Berliner Bezirken

www.architektur-urbanistik.berlin

 

[PeterUwe89]

 

[Old Nick]

And this setting?

 

[Paul B]

My provider said he sees ... a problem with “third-party software”/XenForo.

We have customers who are able to upload files many times larger than 50MB.

On my site the limit is 256MB for a single file.

I'll give your provider a clue - it's not XF.

 

[PeterUwe89]

And this setting?

View attachment 311716

65000KB, so 65 MB

12800x12800 max Pixels Standard?

 

[PeterUwe89]

We have customers who are able to upload files many times larger than 50MB.

On my site the limit is 256MB for a single file.

I'll give your provider a clue - it's not XF.

Yeah, I also dont think they are right. ^^

I am just trying to find the problem... :/

 

[Paul B]

Uploading large files (larger than the limits set in the XF ACP) will require server configuration changes.

These are some of the typical values which may need changing:

PHP
post_max_size
upload_max_filesize
upload_tmp_dir

MySQL
max_allowed_packet
max_packet_size
wait_timeout

 

[PeterUwe89]

Above is a screenshot of that tipical values.

64/65MB max etc.

The user uploaded 5MB like shown above in the other screenshot...