md_5
Well-known member
Consider the report scenario:
User 1: Report opened
Staff: Report closed
< 1 month later >
User 2: Report opened
Staff: Report closed
< 5 months later >
User 3: Report opened
Staff: Report closed
Many months may pass between this content being reported, but when the staff member sends a resolution report, users 1, 2 & 3 all get it, which is confusing. The only time multiple users should get an alert is:
User 1: Report opened
Staff: Report closed
< 1 month later >
User 2: Report opened
User 3: Report opened
Staff: Report closed
In which case users 2,3 get it.
User 1: Report opened
Staff: Report closed
< 1 month later >
User 2: Report opened
Staff: Report closed
< 5 months later >
User 3: Report opened
Staff: Report closed
Many months may pass between this content being reported, but when the staff member sends a resolution report, users 1, 2 & 3 all get it, which is confusing. The only time multiple users should get an alert is:
User 1: Report opened
Staff: Report closed
< 1 month later >
User 2: Report opened
User 3: Report opened
Staff: Report closed
In which case users 2,3 get it.