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Fixed Report "send alert" is confusing

md_5

Well-known member
#1
Consider the report scenario:

User 1: Report opened
Staff: Report closed
< 1 month later >
User 2: Report opened
Staff: Report closed
< 5 months later >
User 3: Report opened
Staff: Report closed

Many months may pass between this content being reported, but when the staff member sends a resolution report, users 1, 2 & 3 all get it, which is confusing. The only time multiple users should get an alert is:

User 1: Report opened
Staff: Report closed
< 1 month later >
User 2: Report opened
User 3: Report opened
Staff: Report closed

In which case users 2,3 get it.