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Reply Box Not Showing

Discussion in 'Forum Management' started by Inkman, Jan 25, 2014.

  1. Inkman

    Inkman Active Member

    I wonder if you can help, i have had certain members on my site (only certain) saying they cannot see the reply box at the bottom of threads and they have to click the reply button instead.

    Now me personally and other members have no problems with this so what could the actual problem be?
    Can anyone help please?
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    Ask them to clear all of their browser cache.
     
  3. Inkman

    Inkman Active Member

    I have requested that and just waiting for a reply so i will let you know if that does the trick. Its just strange that it only seems to be two people complaining about it but on all of my devices and other members i have asked its fine for them. Just gets annoying when they blame my actual site when its not.
     
  4. Brogan

    Brogan XenForo Moderator Staff Member

    If it's only one or two visitors then the problem is always at their end.

    If it was a site/server issue it would affect all visitors.
     
    Inkman likes this.
  5. Martok

    Martok Well-Known Member

    As Brogan gas said, it'll be a problem at their end. Some possibilities are:

    • Javascript turned off in their browsers
    • Rich text editor turned off in Account > Preferences
    • A browser like Dolphin Mini that the rich text editor doesn't work in
     
    Inkman likes this.
  6. Inkman

    Inkman Active Member

    The browser they seem to be having problems with is Opera Mini, which in my opinion is not much cop. Would that be the three same keypoints for this browser also?
     
  7. Inkman

    Inkman Active Member

    From looking here it looks like @Mike has turned rich text editor off for Opera Mini, can anyone verify this please?
     
    Last edited: Jan 25, 2014
  8. Brogan

    Brogan XenForo Moderator Staff Member

  9. Inkman

    Inkman Active Member

  10. Brogan

    Brogan XenForo Moderator Staff Member

    The browser doesn't work with Redactor which is why it has been disabled.

    They will have to use the plain text editor.
     
  11. Martok

    Martok Well-Known Member

    It's the same with Dolphin Mini which I use on my (old) phone. It just doesn't work with Redactor and it's something that I have to put up with until I get a new phone with a better browser.

    If they can use a better browser then they should do that, otherwise there's nothing that can be done.
     

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