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XF 1.5 Registered users don't receive confirmation mail?

Discussion in 'Troubleshooting and Problems' started by HSP, Feb 29, 2016.

  1. HSP

    HSP Member

    Today i promoted my forum for the first time and i received complains they didn't received a confirmation mail. Upon i checked under "Users-> Search for users" and checked the box Awaiting email confirmation. I had 3 pages of new registered users who all needs to confirm.

    Users have checked their spambox etc. So i tried it out myself, i found no difficulties at all.

    Please advice?
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    Presumably that means you received the email?

    If so, that confirms everything is set up correctly and working.

    You can check the server mail log to confirm the status of the other emails.
    If they were sent successfully then it's more than likely going to be a spam or possibly blacklist issue.
     
  3. HSP

    HSP Member

    Many of my users confirmed that they didn't received a mail in the spambox and my domain is not blacklisted(did some online tests like http://mxtoolbox.com

    ps: i am using cloudflare.
     
  4. Brogan

    Brogan XenForo Moderator Staff Member

    Check the server mail log to confirm the mails are being sent.
     
  5. HSP

    HSP Member

    is saying this:

    Code:
    Feb 29 23:33:33 vps1 dovecot[1184]: auth: Error: passwd-file(joel1,50.202.230.114,<PxwqPfAsrQAyyuZy>): stat(/etc/virtual//passwd) failed: No such file or directory
    Feb 29 23:33:35 vps1 dovecot[1184]: pop3-login: Aborted login (auth failed, 1 attempts in 2 secs): user=<joel1>, method=PLAIN, rip=50.202.230.114, lip=79.170.94.225, session=<PxwqPfAsrQAyyuZy>
    Feb 29 23:35:08 vps1 dovecot[1184]: auth-worker(18059): shadow(ashanti,12.160.103.210): unknown user
    Feb 29 23:35:08 vps1 dovecot[1184]: auth: Error: passwd-file(ashanti,12.160.103.210,<ArLZQvAsKgAMoGfS>): stat(/etc/virtual//passwd) failed: No such file or directory
    Feb 29 23:35:10 vps1 dovecot[1184]: pop3-login: Disconnected (auth failed, 1 attempts in 2 secs): user=<ashanti>, method=PLAIN, rip=12.160.103.210, lip=79.170.94.225, session=<ArLZQvAsKgAMoGfS>
    Feb 29 23:37:24 vps1 dovecot[1184]: auth-worker(18072): shadow(joel1,50.202.230.114): unknown user
    Feb 29 23:37:24 vps1 dovecot[1184]: auth: Error: passwd-file(joel1,50.202.230.114,<q0jwSvAszwAyyuZy>): stat(/etc/virtual//passwd) failed: No such file or directory
    Feb 29 23:37:26 vps1 dovecot[1184]: pop3-login: Aborted login (auth failed, 1 attempts in 2 secs): user=<joel1>, method=PLAIN, rip=50.202.230.114, lip=79.170.94.225, session=<q0jwSvAszwAyyuZy>
    Feb 29 23:39:31 vps1 dovecot[1184]: auth-worker(18195): shadow(ashely,12.160.103.210): unknown user
    Feb 29 23:39:31 vps1 dovecot[1184]: auth: Error: passwd-file(ashely,12.160.103.210,<sGV6UvAs6gAMoGfS>): stat(/etc/virtual//passwd) failed: No such file or directory
    Feb 29 23:39:33 vps1 dovecot[1184]: pop3-login: Aborted login (auth failed, 1 attempts in 2 secs): user=<ashely>, method=PLAIN, rip=12.160.103.210, lip=79.170.94.225, session=<sGV6UvAs6gAMoGfS>
    Feb 29 23:41:18 vps1 dovecot[1184]: auth-worker(18238): shadow(joel1,50.202.230.114): unknown user
    Feb 29 23:41:18 vps1 dovecot[1184]: auth: Error: passwd-file(joel1,50.202.230.114,<aDzhWPAs6QAyyuZy>): stat(/etc/virtual//passwd) failed: No such file or directory
    Feb 29 23:41:20 vps1 dovecot[1184]: pop3-login: Aborted login (auth failed, 1 attempts in 2 secs): user=<joel1>, method=PLAIN, rip=50.202.230.114, lip=79.170.94.225, session=<aDzhWPAs6QAyyuZy>
    Feb 29 23:43:53 vps1 dovecot[1184]: auth-worker(18262): shadow(ashia,12.160.103.210): unknown user
    Feb 29 23:43:53 vps1 dovecot[1184]: auth: Error: passwd-file(ashia,12.160.103.210,<zIIiYvAsvAAMoGfS>): stat(/etc/virtual//passwd) failed: No such file or directory
    Feb 29 23:43:55 vps1 dovecot[1184]: pop3-login: Aborted login (auth failed, 1 attempts in 2 secs): user=<ashia>, method=PLAIN, rip=12.160.103.210, lip=79.170.94.225, session=<zIIiYvAsvAAMoGfS>
    Feb 29 23:45:11 vps1 dovecot[1184]: auth-worker(18281): shadow(joel1,50.202.230.114): unknown user
    Feb 29 23:45:11 vps1 dovecot[1184]: auth: Error: passwd-file(joel1,50.202.230.114,<dDvEZvAsSgAyyuZy>): stat(/etc/virtual//passwd) failed: No such file or directory
    Feb 29 23:45:13 vps1 dovecot[1184]: pop3-login: Aborted login (auth failed, 1 attempts in 2 secs): user=<joel1>, method=PLAIN, rip=50.202.230.114, lip=79.170.94.225, session=<dDvEZvAsSgAyyuZy>
    Feb 29 23:48:16 vps1 dovecot[1184]: auth-worker(18305): shadow(ashleigh,12.160.103.210): unknown user
    Feb 29 23:48:16 vps1 dovecot[1184]: auth: Error: passwd-file(ashleigh,12.160.103.210,<lJvHcfAs0wAMoGfS>): stat(/etc/virtual//passwd) failed: No such file or directory
    Feb 29 23:48:18 vps1 dovecot[1184]: pop3-login: Aborted login (auth failed, 1 attempts in 2 secs): user=<ashleigh>, method=PLAIN, rip=12.160.103.210, lip=79.170.94.225, session=<lJvHcfAs0wAMoGfS>
    Feb 29 23:49:04 vps1 dovecot[1184]: auth-worker(18305): shadow(joel1,50.202.230.114): unknown user
    Feb 29 23:49:04 vps1 dovecot[1184]: auth: Error: passwd-file(joel1,50.202.230.114,<PVGodPAsCQAyyuZy>): stat(/etc/virtual//passwd) failed: No such file or directory
    Feb 29 23:49:06 vps1 dovecot[1184]: pop3-login: Aborted login (auth failed, 1 attempts in 2 secs): user=<joel1>, method=PLAIN, rip=50.202.230.114, lip=79.170.94.225, session=<PVGodPAsCQAyyuZy>
    Feb 29 23:52:38 vps1 dovecot[1184]: auth-worker(18455): shadow(ashli,12.160.103.210): unknown user
    Feb 29 23:52:38 vps1 dovecot[1184]: auth: Error: passwd-file(ashli,12.160.103.210,<qeRugfAsqgAMoGfS>): stat(/etc/virtual//passwd) failed: No such file or directory
    Feb 29 23:52:40 vps1 dovecot[1184]: pop3-login: Aborted login (auth failed, 1 attempts in 2 secs): user=<ashli>, method=PLAIN, rip=12.160.103.210, lip=79.170.94.225, session=<qeRugfAsqgAMoGfS>
    Feb 29 23:52:54 vps1 dovecot[1184]: auth-worker(18455): shadow(joel1,50.202.230.114): unknown user
    Feb 29 23:52:54 vps1 dovecot[1184]: auth: Error: passwd-file(joel1,50.202.230.114,<NhFegvAs4gAyyuZy>): stat(/etc/virtual//passwd) failed: No such file or directory
    Feb 29 23:52:56 vps1 dovecot[1184]: pop3-login: Aborted login (auth failed, 1 attempts in 2 secs): user=<joel1>, method=PLAIN, rip=50.202.230.114, lip=79.170.94.225, session=<NhFegvAs4gAyyuZy>
    Feb 29 23:55:31 vps1 dovecot[1184]: auth-worker(18492): shadow(john1,50.202.230.114): unknown user
    Feb 29 23:55:31 vps1 dovecot[1184]: auth: Error: passwd-file(john1,50.202.230.114,<5oqyi/AsJQAyyuZy>): stat(/etc/virtual//passwd) failed: No such file or directory
    Feb 29 23:55:33 vps1 dovecot[1184]: pop3-login: Aborted login (auth failed, 1 attempts in 2 secs): user=<john1>, method=PLAIN, rip=50.202.230.114, lip=79.170.94.225, session=<5oqyi/AsJQAyyuZy>
    Feb 29 23:57:01 vps1 dovecot[1184]: auth-worker(18499): shadow(ashlie,12.160.103.210): unknown user
    Feb 29 23:57:01 vps1 dovecot[1184]: auth: Error: passwd-file(ashlie,12.160.103.210,<qq4QkfAs0wAMoGfS>): stat(/etc/virtual//passwd) failed: No such file or directory
    Feb 29 23:57:03 vps1 dovecot[1184]: pop3-login: Aborted login (auth failed, 1 attempts in 2 secs): user=<ashlie>, method=PLAIN, rip=12.160.103.210, lip=79.170.94.225, session=<qq4QkfAs0wAMoGfS>
    Feb 29 23:59:26 vps1 dovecot[1184]: auth-worker(18517): shadow(john1,50.202.230.114): unknown user
    Feb 29 23:59:26 vps1 dovecot[1184]: auth: Error: passwd-file(john1,50.202.230.114,<5pq/mfAsrQAyyuZy>): stat(/etc/virtual//passwd) failed: No such file or directory
    Feb 29 23:59:28 vps1 dovecot[1184]: pop3-login: Aborted login (auth failed, 1 attempts in 2 secs): user=<john1>, method=PLAIN, rip=50.202.230.114, lip=79.170.94.225, session=<5pq/mfAsrQAyyuZy>
    Mar  1 00:01:20 vps1 dovecot[1184]: auth-worker(18547): shadow(ashly,12.160.103.210): unknown user
    Mar  1 00:01:20 vps1 dovecot[1184]: auth: Error: passwd-file(ashly,12.160.103.210,<I1mNoPAsdQAMoGfS>): stat(/etc/virtual//passwd) failed: No such file or directory
    Mar  1 00:01:22 vps1 dovecot[1184]: pop3-login: Aborted login (auth failed, 1 attempts in 2 secs): user=<ashly>, method=PLAIN, rip=12.160.103.210, lip=79.170.94.225, session=<I1mNoPAsdQAMoGfS>
    Mar  1 00:03:22 vps1 dovecot[1184]: auth-worker(18560): shadow(john1,50.202.230.114): unknown user
    Mar  1 00:03:22 vps1 dovecot[1184]: auth: Error: passwd-file(john1,50.202.230.114,<AmPOp/As7wAyyuZy>): stat(/etc/virtual//passwd) failed: No such file or directory
    Mar  1 00:03:24 vps1 dovecot[1184]: pop3-login: Aborted login (auth failed, 1 attempts in 2 secs): user=<john1>, method=PLAIN, rip=50.202.230.114, lip=79.170.94.225, session=<AmPOp/As7wAyyuZy>
    Mar  1 00:05:43 vps1 dovecot[1184]: auth-worker(18573): shadow(ashlyn,12.160.103.210): unknown user
    Mar  1 00:05:43 vps1 dovecot[1184]: auth: Error: passwd-file(ashlyn,12.160.103.210,<ec8usPAsRQAMoGfS>): stat(/etc/virtual//passwd) failed: No such file or directory
    Mar  1 00:05:45 vps1 dovecot[1184]: pop3-login: Aborted login (auth failed, 1 attempts in 2 secs): user=<ashlyn>, method=PLAIN, rip=12.160.103.210, lip=79.170.94.225, session=<ec8usPAsRQAMoGfS>
    
     
  6. Mike

    Mike XenForo Developer Staff Member

    Dovecot is for reading local mailboxes. Your outgoing mail is probably something like Postfix and in /var/log/maillog (or fairly similar).
     
  7. HSP

    HSP Member

    Yeah, that was my maillog. I've attached a screenshot of the available logs.
    Untitled-1.jpg
     
  8. Mike

    Mike XenForo Developer Staff Member

    Try looking at a few of the Exim log files. That looks to be your mail transfer agent.
     
  9. HSP

    HSP Member

    I have no clue, can i send you my login of my directadmin? @Mike
     
  10. Tracy Perry

    Tracy Perry Well-Known Member

    Odds are it's the Exim Mainlog you need to be looking at. After that, check out the one that points to /var/log/maillog (System Mail Log).
     
  11. Rob

    Rob Well-Known Member

    Are all the bounce backs from the same or similar domains?
    I had two weeks of issues with hotmail, live and Outlook domains due to Microsoft not allowing our mail to pass. Since rectified by contacting them.
     

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