XF 2.1 Users don't receive emails on ALL replies on a watched topic

[GPA-R]

Hi,

Some users have reported that they don't always receive email when a reply is posted on a topic they are watching.

The email is setup and working perfectly. No errors within the admin area, no errors in postfix logs.

Now I need to verify whether this is normal or not. If I watch a topic, am I supposed to receive an email on every reply done after my last one? How does it work?

Yes the users have the option: "Automatically watch content you interact with… and receive email notifications" enabled.

Thanks in advance

 

[AndyB]

am I supposed to receive an email on every reply done after my last one?

No.

You will receive just one email letting you know there are new posts.

 

[GPA-R]

No.

You will receive just one email letting you know there are new posts.

thank for your reply.

One email after each own reply correct?

 

[djbaxter]

No. You should receive a notification for the FIRST unread reply to a watched thread. You won't receive additional notifications until you log in and revisit that thread.

If it weren't done this way, on a busy thread you could have a lot of irate members with dozens of emails about the same thread - and that's just begging to have your email address blacklisted for spam.

 

[djbaxter]

thank for your reply.

One email after each own reply correct?

No you don't have to reply to the thread - just visit it to receive any further notifications.

 

[GPA-R]

I see. Thanks for the clarification!

 

[Paul B]

To clarify, visit the last page of the thread and ensure there are no unread posts.

 

[GPA-R]

Thanks all.

It'd be great if there was an option to enable email notification on all replies on staff member accounts.

 

[Xon]

It'd be great if there was an option to enable email notification on all replies on staff member accounts.

I have a (paid) add-on which allows this functionality;

Persistent Alerts

This add-on enables you to keep alerting users of responses to threads regardless of the last time they viewed the thread. By default XenForo alerts users of a new reply to a thread they're watching only if they've viewed the thread since the...

xenforo.com