I have usergroup promotions set up primarily for post count. We had a Tapatalk user who ended up with two usernames - one username via Tapatalk with 5 posts, and their existing account with 2000+ posts. Per their request, I merged the two accounts into the tapatalk username and although the user has over 2000 posts, he has not promoted out of the lower level usergroup. He had been active and posting on the board. I wonder why he didn't end up getting promoted. Is it because of how I have them set up to only promote from one usergroup to the next higher when the post count is reached? I have it set up like this: New members are restricted and then get promoted to "Regular Users" after 5 posts. Another promotion for members of "Regular users" once they hit 100 posts, to the 100+ usergroup. 100+ usergroup promotes to 500+ after 500 posts, etc. If I remove the criteria for "is a member of the following group" and only have it based on post count, will a user in the "Restricted" or "Banned" usergroup regain permissions for the group based on their post count when the cron job runs? Any idea why his making post#2756, didn't automatically move him to the 1000+ usergroup from "Regular Users"?