Duplicate Private notes for Staff on a thread

NealC

Member
We use XF on various sites but one is our company (software biz) so our customers may ask questions. We may need to lookup info to help the user on the forum and that info would be ideal if shared for other staff to see.

We currently use help desk software that has this capability on the tickets, we'd love to see XF grow to allow us to replace our help desk software with the XF solution but for now the private notes for staff would be a nice feature. The suggest is specific to a thread but it could go beyond to users such as if we want to note their account used for the software which can be different from what they use for forums as some people use different email addresses for various reasons.
 

ozzy47

Well-known member
Dupe of this,

And this,
 
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