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XF 1.1 Posting message gets stuck

Discussion in 'Troubleshooting and Problems' started by Dakis, May 13, 2013.

  1. Dakis

    Dakis Well-Known Member

    Sometimes when posting a reply to a thread, it gets stuck after hitting the submit button - the area between the last post and the quick reply form is left blank and I get the "loading" button on the top right corner hanging there for ever.

    If I refresh the page, I can see my reply has been posted. This has been reported by some of my members, but it happens in a non-regular basis, so it's impossible to track down its origin.

    Has anyone ever come across this, is there an add-on related to this behavior?
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    Disable all add-ons and try with an unedited default style.
     
  3. tafreehm

    tafreehm Well-Known Member

    that happened to me here at xenforo yesterday. I think its Firefox issue.
    @Dakis: can you try different browser and see if that works.
     
  4. Dakis

    Dakis Well-Known Member

    It's happening with all browsers, I'm currently using Chrome. The problem is i need to do many many posts to come across it once, so I'm kind of scratching my head as to how I can troubleshoot this - I would need to return to XF default status, then posting like crazy, make sure it doesn't come up, then activate one add-on and do it all over again, etc. I assume there's no easier way, but I wanted to see if anyone else has come across this.
     
  5. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    Anything in the log?

    Admin CP -> Tools -> Server Error Log

    Posting delays can be the result of lots of email notifications being sent out and/or a slow or failed connection to the mail server. You can test this by adding this line to the library/config.php file to disable emails:

    Code:
    $config['enableMail'] = 0;
    
    If that fixes the problem then you know it was caused by email notifications.
     
    Dakis likes this.
  6. Dakis

    Dakis Well-Known Member

    No unfortunately nothing in the log.

    Thanks for the mail suggestion Jake, I'll try it. If that's the issue, is there anything I can do to fix it? Like for example put in a slight delay in to the email notifications?
     
  7. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    In the case of a failed mail connection, get with your mail host to confirm the SMTP info:

    Admin CP -> Home -> Options -> Email Options -> Email Transport Method

    A failed connection would normally show in the log though, and you say there is nothing in there.

    Otherwise probably just wait for 1.2 which will feature a mail queue. That will alleviate problems of high mail volume, assuming that is the problem. It is still speculation at this point.
     
    Dakis likes this.

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