XF 1.5 Notifications When Thread Post Made Not Working

[Wesker]

How can we run tests on this and where exactly? This has been an ongoing issue for several months and looking for some assistance on how to go about reviewing where the issue could be and fixing it.

 

[Mike]

What are your watch settings for an example thread? (How are you watching it?)

Are you receiving an alert when a new post is made? Does it show on the watched threads page (assuming you're watching the thread directly)?

 

[Wesker]

What are your watch settings for an example thread? (How are you watching it?)

Are you receiving an alert when a new post is made? Does it show on the watched threads page (assuming you're watching the thread directly)?

If a reply is made they are automatically watching a thread. Alerts are registering normally.

 

[Mike]

So is it just emails that aren't working then? Are other emails being sent? Do these issues apply to all users or just specific people?

 

[Wesker]

So is it just emails that aren't working then? Are other emails being sent? Do these issues apply to all users or just specific people?

Specific people / other emails are being sent out.

 

[Mike]

If other people are getting emails, that generally points to something user specific. I assume that these users accounts are in a "valid" state; otherwise, they'd normally get a notice indicating the action they need to take. What does the user's last activity show in the control panel? Is it recent? If not, that might explain the problem.

Beyond that, it may be a mail delivery issue. If there are no mail-related errors in XF's error log, you'd need to look in your server's mail log (if using PHP to mail, something like /var/log/maillog; if using SMTP, somewhere on your SMTP server). If you don't have root, you may not have access to this directly (your host would though).