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Notification emails - everyone complaining

Discussion in 'General XenForo Discussion and Feedback' started by Morgain, Jan 31, 2012.

  1. Morgain

    Morgain Well-Known Member

    Only 2 days in - and I'm already getting a LOT of complaints about the way notification emails are presented from all my most active members.
    A lot of people use email preview functions which XF has not considered in the design.

    I need to edit the subject line to shorten the "New reply to watched thread"
    down to " ( House Morgain) " - my forum name. If you're getting a notify you want to know which forum or organisation it's from,

    and completely redo the content structure
    - mainly get rid of ALL the fussy headers stuff and just get straight into the post.
    That's what you want to get at. Also email preview can then actually show what this email is about, as it should.
    Add the details of the thread, where it came from and so on, afterwards.

    Most of ALL make the "View this Thread" MUCH more prominent
    - centre, large, obvious and better wording.
    After all the point is to get them to VISIT!
    At the moment it's pathetic. You have to hunt to find it!

    So where are the templates for all the emails the forum sends out? On VB there was a collection of them all together.
    Steve10 likes this.
  2. erich37

    erich37 Well-Known Member

    search for all "Phrases" starting with "email". You should find everything there.

    I am just checking this as well, but am not able to find the phrase in order to change the "email header" (which is derived from the Forum title).....and my Forum-title is veeeery long.

  3. Digital Doctor

    Digital Doctor Well-Known Member

    I think you might need to turn on Debug Mode to find the email templates ?
  4. erich37

    erich37 Well-Known Member

    how to do this?
  5. Digital Doctor

    Digital Doctor Well-Known Member

  6. Digital Doctor

    Digital Doctor Well-Known Member

  7. 3c

    3c Active Member

    erich, that should be changed by the Options>Basic Board Information>Board Title
  8. Morgain

    Morgain Well-Known Member

    Erich thanks lots that's a good start.
    Unfortunately it's not that easy.

    It brings up the plain text notifications fine.

    But for the html version all I can get at are the Subject line of the email which is
    That's fine. I can replace - - New reply to watched thread
    with my board name.

    But the only other part I get so far is the statement
    {receiver}, {replier} replied to a thread you are watching at {board}.
    which is watched_thread_reply_email_html

    There is obviously something which governs the placing of this statement at the start where I would push it to the end after the post content and before the footer explanations.

    Also above that statement on an html email is
    - the board name
    - the URL of the thread but very very tiny
    - the member who posted this discussion post.

    I need to clear ALL that out of the top and put it at the bottom.
  9. erich37

    erich37 Well-Known Member

    no, I do not want to change the Board-Title.
    Just the Title in the E-mail.
  10. Morgain

    Morgain Well-Known Member


  11. erich37

    erich37 Well-Known Member

    is the title of your website. You just delete this {board} and put some other text instead.

    If this is what you mean ?
  12. erich37

    erich37 Well-Known Member

    no, {title} is the thread-title or the conversations-title.
    I am looking to remove the {board} in the "personal conversations" Email.

    I guess you are right, but I do not want to change my board-title just to get the Email-title changed. Hopefully we can get a separate Phrase in order to change the Email-title.
  13. Morgain

    Morgain Well-Known Member

    Erich thanks.

    The problem is that the main email design is apparently not available at all in Phrases. Why I don't know.
    We can do plain text emails OK.

    For html we can change the Subject line in

    We can also change the little statement saying who has posted to what thread.

    But that second item is only a small part of the whole email. We can also not move it out the way of the real content.
    Wish it was the whole thing. To reach that we have to use something called "debug mode." Help!
    erich37 likes this.
  14. Digital Doctor

    Digital Doctor Well-Known Member

  15. erich37

    erich37 Well-Known Member

    Please do NOT go the "Debug" route.
    You will destroy everything if you are not entirely sure what you are doing. Be careful!

    Regarding the plain-text Emails which we had in the very beginning, I am not sure where this is coming from ? Do you have this as well ?
  16. Morgain

    Morgain Well-Known Member

    That's the email subject.

    That's the plain text Content
    It starts .
    {receiver_username}, {username} replied to your personal conversation at {board_title}:

    the html version only gives the opening line of the body text.
    You do get
    {receiver}, {sender} replied to your personal conversation at {board}.

    so that might cover what you want.
    erich37 likes this.
  17. erich37

    erich37 Well-Known Member

    this phrase is not related to Emails being send out.

    yeah, this phrase you can change.
  18. Morgain

    Morgain Well-Known Member

    Would it be possible to disable html emails?

    That would be enough because we CAN get at plain text emails in Phrases.
  19. erich37

    erich37 Well-Known Member

    no, all of those phrases do not include nor change the "Board title" as shown in my screenshot a couple posts above.
  20. Morgain

    Morgain Well-Known Member

    Well conversation_reply_email_subject

    matched the subject line of the emails I get!

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