No new members for over a month - email not getting through

2.3 changed the mailing system in xenforo iirc. it uses something called symphony now. i think a lot of folks here had to tinker with their smtp settings to get it working including me.

if you are looking for a cheap solid transactional mailing service, i would suggest checking out zeptomail from zoho. you prepay 2-3 dollars for 10K mail quota which has a validity for six months. i prefer it to making a small payment every month for a comparable service.
 
Chromaniac said:
2.3 changed the mailing system in xenforo iirc. it uses something called symphony now. i think a lot of folks here had to tinker with their smtp settings to get it working including me.

if you are looking for a cheap solid transactional mailing service, i would suggest checking out zeptomail from zoho. you prepay 2-3 dollars for 10K mail quota which has a validity for six months. i prefer it to making a small payment every month for a comparable service.
Click to expand...
Thanks. Is it easy to set up? Server telling me I need to change to SMTP but they don't make it easy to explain how. I'm just wondering how long I'm going to be locked out of my forum! I guess I could go into the file manager on the server and change my own password there? How would I find where to do that?
 
yeah it would take a bit of reading to get it working if you have no idea how to get mx records updated and dkim etc configured. i have dealt with amazon ses before so it was rather simple for me.

mail deliverability is a big issue these days. all the big mail services have made dkim etc mandatory to accept mails. it is best to get this setup properly once and it should remain problem free for a long time to come.

zepto documentation is pretty alright. but it expects you to understand how to change dns records and such.

www.zoho.com

Getting started with ZeptoMail by Zoho Mail

A step-by-step guide to setting up a new account in ZeptoMail. Learn to add and verify a new domain and send your first email by SMTP/ API. Help Guide.
www.zoho.com www.zoho.com
 
Thanks. Is it easy to set up? Server telling me I need to change to SMTP but they don't make it easy to explain how. I'm just wondering how long I'm going to be locked out of my forum! I guess I could go into the file manager on the server and change my own password there? How would I find where to do that?
Click to expand...
It's not as easy as going into file manager to reset the password without email working.
Resource icon Jake Bunce

Password Reset Query

A database query to reset a user's password. Useful for recovery of admin login.
Invader-Games

XF 2.2 Post in thread 'Lost Admin PW'

Brogan said:
It's not the first time we have had reports of that add-on causing this issue.

Contact the add-on developer - they may have a workaround.
Click to expand...
Okay figured it out all thanks to your response here and in another thread.

So for anyone that ever experiences this issue use Brogan's code that changes the board url in config.php
Code: 
PHP:
 $c->extend('options', function(\ArrayObject $options)
{
    $options->boardUrl = 'https://domain.com';
    $options->boardUrlCanonical = false;
    return $options;
});

From there use Brogans code I found in another thread to change your password in...
  • Like
 
Chromaniac said:
yeah it would take a bit of reading to get it working if you have no idea how to get mx records updated and dkim etc configured. i have dealt with amazon ses before so it was rather simple for me.

mail deliverability is a big issue these days. all the big mail services have made dkim etc mandatory to accept mails. it is best to get this setup properly once and it should remain problem free for a long time to come.

zepto documentation is pretty alright. but it expects you to understand how to change dns records and such.

www.zoho.com

Getting started with ZeptoMail by Zoho Mail

A step-by-step guide to setting up a new account in ZeptoMail. Learn to add and verify a new domain and send your first email by SMTP/ API. Help Guide.
www.zoho.com www.zoho.com
Click to expand...
I've just been sorting MX records and setting up DKIM in cloudflare - guided by the server assistant - so have done it once - shouldn't be too difficult to do it again.
 
philmckrackon said:
It's not as easy as going into file manager to reset the password without email working.
Resource icon Jake Bunce

Password Reset Query

A database query to reset a user's password. Useful for recovery of admin login.
Invader-Games

XF 2.2 Post in thread 'Lost Admin PW'

Brogan said:
It's not the first time we have had reports of that add-on causing this issue.

Contact the add-on developer - they may have a workaround.
Click to expand...
Okay figured it out all thanks to your response here and in another thread.

So for anyone that ever experiences this issue use Brogan's code that changes the board url in config.php
Code: 
PHP:
 $c->extend('options', function(\ArrayObject $options)
{
    $options->boardUrl = 'https://domain.com';
    $options->boardUrlCanonical = false;
    return $options;
});

From there use Brogans code I found in another thread to change your password in...
  • Like
Click to expand...
Thanks - I can't quite follow that as it's late here. But I was supposed to get something to someone by tomorrow and can't now. Grr
 
xf admin panel has four different options for emails!

iK5JxzE.webp
 
So this morning I was automatically logged into the second forum again - I went to open the admin panel to check which password was actually saved and couldn't login as admin because it still won't recognise either my old or new password. Now when I was in admin last time, it showed what the password was, but still wouldn't accept it to allow me to login - what is going on?!!

I'm starting a separate thread on that issue.
 
Last edited:
Can someone help me switch to another email provider or set up the current email provider as SMTP? I think maybe if I get this urgent email issue sorted then logins will get sorted easier. Because I can at least send activation emails then.

Eg If I tried to set email up with Amazon SES, would my host (current email provider) automatically know and it automatically switch, or would I need to do something at the host end as well?).
 
I've signed up to Amazon SES with basic support. It's taken me to a page saying create application. I am not sure what that means. It asks for application name and application details. Do I just put email as the application name?
 
Ok I've set up the application details and unique identifier and it's asking me to add resources. There is a list of resources and I am not sure what they are! ec2, memorydb, elasticache and so on. It says I can add some later but if I don't add any now it limits the account.
 
Chromaniac said:
2.3 changed the mailing system in xenforo iirc. it uses something called symphony now. i think a lot of folks here had to tinker with their smtp settings to get it working including me.

if you are looking for a cheap solid transactional mailing service, i would suggest checking out zeptomail from zoho. you prepay 2-3 dollars for 10K mail quota which has a validity for six months. i prefer it to making a small payment every month for a comparable service.
Click to expand...
10,000 emails divided by 6 months is only about 56 emails a day. According to my account I am using about 500 a day! My server limit is 300 a day. Amazon info says 200 a day. So I know I need to switch to SMTP but maybe it would be easier to just switch to SMTP with the server email for now. I've asked them how to do that and they gave me instructions for wordpress. Told them I don't have wordpress and they gave me instructions to set up PHP Mailer. Isn't that what I have already?
 
Ok I'm no further on. Can anyone explain to me how to convert a PHP email to PHP Mailer and convert to SMTP?
 
first step would be to decide on an email service provider like amazon ses or any of the others. i suggested zeptomail few mails ago.
then you would need to create an account, add your domain, configure it as suggested (mx/dkim etc). get through the verifications.
once you can send a mail through your domain from such a service, you are all set to configure it as smtp provider in xenforo backend.
 
Chromaniac said:
first step would be to decide on an email service provider like amazon ses or any of the others. i suggested zeptomail few mails ago.
then you would need to create an account, add your domain, configure it as suggested (mx/dkim etc). get through the verifications.
once you can send a mail through your domain from such a service, you are all set to configure it as smtp provider in xenforo backend.
Click to expand...
Thank you. So if I convert to zeptomail, is that automatically SMPT? And then just the back end in XF to set up?
 
smtp is basically a protocol for sending emails. in general sense, smtp here would refer to a third party service which you use to handle your emails. so once you have configured such a service, and you can send test mails through them, those services give you certain information like server, username and password. you just need to enter these details in xenforo email settings to tell xenforo to use that service to send mails in the future. it's nothing complicated. the hardest part is to configure the external service. you do not convert anything. you just pick a service providing transaction mail functionality, spend a bit of time to setup your forum domain on that service and get the details you need to enter in xenforo backend.

Email configuration | Manual | XenForo

End-user documentation for XenForo
xenforo.com xenforo.com
 
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