No new members for over a month - email not getting through

Alvin63

Well-known member
I have had no new members since mid December and I suspect emails aren't going through for confirming password or account etc, as I tried resetting a password for my second account and nothing came through to my email. How can I sort this?
 
Nope it's not working. They are appearing as server errors. I've been having problems with email ever since upgrading to XF2.3 with lots of server errors but it seems it got worse. I have no idea what to do with email - I thought it was all sorted via the server.
 
It seems both forums are the same. Someone just emailed via the contact us form to say they can't sign up.
 
I've recently used mailgun for my forum. They actually have a free plan you can use that lets you send 3k emails a month and its super easy to setup with your forum you.

If you require further help I don't mind helping.
 
Ive considered other email options before but I don't quite understand what I'm doing. Never had any problems with it - they started after I upgraded to XF 2.3 - and then more issues since December (not sure if I upgraded anything then). Just going through it with server now.
 
It's a horrible mess. Emails go out ok from the contact us email. But not from the forum itself. Server has just gone through all dns records and they're all correct. And every time someone sends a Pm it comes up like an email server error - I get pages of these server errors.
 
Server says PHP email was suspended 6 hours ago due to reaching sending limits (which surprises me) but it hasn't been working since 19th December! He says it's less of an issue if I use SMTP but no idea how to set that up.
 
According to server I've been over the send limit every day since 19th December. That can't be right because the amount of emails going out from both forums is nothing near the send limit. But what I have noticed is that when people send PM's, they show up as an undelivered email and server error. So what's going on there?

Server has given up helping.
 
I've recently used mailgun for my forum. They actually have a free plan you can use that lets you send 3k emails a month and its super easy to setup with your forum you.

If you require further help I don't mind helping.
Thank you, yes I'm interested in that and anything else that is easy to set up! But there is still something odd going on. My send limit is admittedly not that large at 300 emails in 24 hours, but there are nothing like that number! Maybe 10 to 20 a day. Activation emails aren't even being sent out.
 
Server says PHP email was suspended 6 hours ago due to reaching sending limits (which surprises me) but it hasn't been working since 19th December! He says it's less of an issue if I use SMTP but no idea how to set that up.
SMTP with a service like mailgun saved my life as I had no idea how to setup SMTP either prior to doing it myself but after you do it once you can do it forever.
 
And now I'm locked out of my own forum! I had been changing the password. It wouldn't accept either the new or the old password, and I can't send a password reset email because email isn't working - help!
 
If issues started after upgrade, I'd open ticket, it might be a bug, or something. At least you will know what's going on on Xenforo side, as you say it worked fine before upgrade
 
Back
Top Bottom