No new members for over a month - email not getting through

So £2 a month for about 1,600 emails a month (10,000 divided by 6 months) x 3 domains is about £6 a month then? Unless you need more emails than that.
 
there are a lot of options. you can go through some options by searching through the forum (or google).

C

Thread 'Which SMTP provider do you use to send transactional emails?'

I'm curious to hear what the best SMTP server providers are for things like forgotten password emails etc. I've used Amazon SES before, but I don't want to create an AWS account to send some emails. Are there any other SMTP server providers who are reasonably cheap and can handle increasing traffic over time?

zeptomail is a good option on low mail traffic forums. if you are sending more than 500 mails on a daily basis, it is a better idea to look at other options!
 
Chromaniac said:
smtp is basically a protocol for sending emails. in general sense, smtp here would refer to a third party service which you use to handle your emails. so once you have configured such a service, and you can send test mails through them, those services give you certain information like server, username and password. you just need to enter these details in xenforo email settings to tell xenforo to use that service to send mails in the future. it's nothing complicated. the hardest part is to configure the external service. you do not convert anything. you just pick a service providing transaction mail functionality, spend a bit of time to setup your forum domain on that service and get the details you need to enter in xenforo backend.

Email configuration | Manual | XenForo

End-user documentation for XenForo
xenforo.com xenforo.com
Click to expand...
That sounds easier than using Composer to convert PHP to PHPMailer then.
 
  • Like
Reactions: Lee
Chromaniac said:
there are a lot of options. you can go through some options by searching through the forum (or google).

C

Thread 'Which SMTP provider do you use to send transactional emails?'

I'm curious to hear what the best SMTP server providers are for things like forgotten password emails etc. I've used Amazon SES before, but I don't want to create an AWS account to send some emails. Are there any other SMTP server providers who are reasonably cheap and can handle increasing traffic over time?

zeptomail is a good option on low mail traffic forums. if you are sending more than 500 mails on a daily basis, it is a better idea to look at other options!
Click to expand...
That is part of the problem - I don't think there should be more than 500 a day from any of the forums - but server errors are telling me I am nearly 500 over the daily quota of 300! I can't see how I can be. I mean yes if every post sent triggers an email to a user then yes it's possible, but I didn't have any problems until a few months ago, and two forums are much quieter than they were a year ago!

I only started getting server errors about emails the day I upgraded to XF2.3 I've opened a ticket and the response was it's nothing to do with XF2.3 - I'm just exceeding the daily email quota. I don't suppose I can go back to 2.2 and see if it makes a difference, can I?
 
i mean you can at least learn the basics by picking one service and give it a go. and see how it works for you. and then you can decide on a longer term plan.

it's possible that since xenforo queue emails, your server gets overloaded eventually because mails stop going out after the limits are reached. and that triggers some kind of issue at your host.

if you can spare a couple of dollars per month to get rid of email problems, smtp is definitely the way to go.
 
Ok I guess I need one that's reasonably cheap (I'll only use it for 2 of the 3 domains) and also has good online instant customer support!
 
Chromaniac said:
i mean you can at least learn the basics by picking one service and give it a go. and see how it works for you. and then you can decide on a longer term plan.

it's possible that since xenforo queue emails, your server gets overloaded eventually because mails stop going out after the limits are reached. and that triggers some kind of issue at your host.

if you can spare a couple of dollars per month to get rid of email problems, smtp is definitely the way to go.
Click to expand...
Is their customer support good? At the moment I have the free email via the server and I do find their customer support good - instant online chat and they help sort out all sorts. Unfortunately they won't help upgrade to SMTP as say that is for developers.
 
I could upgrade to a business plan email with the server for about 50p a month per domain which gives 1000 emails a day However they still say you need to set up SMTP yourself.
 
Chromaniac said:
there are a lot of options. you can go through some options by searching through the forum (or google).

C

Thread 'Which SMTP provider do you use to send transactional emails?'

I'm curious to hear what the best SMTP server providers are for things like forgotten password emails etc. I've used Amazon SES before, but I don't want to create an AWS account to send some emails. Are there any other SMTP server providers who are reasonably cheap and can handle increasing traffic over time?

zeptomail is a good option on low mail traffic forums. if you are sending more than 500 mails on a daily basis, it is a better idea to look at other options!
Click to expand...
I like the sound of it but the 10000 per six months would equate to about 51 emails per day per domain, which would be less than I have now. Obviously I could increase the number but it would work out quite expensive then.
 
You can check out other options like the ones mentioned in that thread. or just search for transaction mail services online.

Zepto should cost you around USD 7.5 (plus taxes) for 30,000 mails which should last you for two months at 500 mails per day.

Honestly, I am just trying to say, pick something that seems simple enough and get used to configuring smtp and get mails functional on your communities before worrying about long term. Once you get an idea and the costs of using these services, you would be able to make better long term decisions.
 
According the ChatGPT Amazon SES and Google Workspace aren't the best options. Others mentioned cost about $20 a month. Which would be double for two domains/forums.

So maybe I'd be better sticking with the server email and trying to work out how to use composer to convert to PHP Mailer with SMPT.

Out of interest what are other peoples daily email sending like? 500 a day between two forums seems excessive to me. One forum is very quiet. The other ticks over nicely but no busier than it was a year ago.
 
CedricV said:
Did you at least check your sent emails? Are they secure? Perhaps someone is sending emails on your behalf?
Click to expand...
I haven't no. I just see what comes up in the server errors! Two to four pages of failed emails each day, saying over quota. They all seem to be from the forum email address to a particular user (ie various users). As soon as someone posts on the forum, another failed email error comes up. Do you think I've been hacked then?
 
I need to sort something reasonably quickly as no new sign ups for 6 weeks to maybe I'll just have to pay for something.
 
Thinking about it - around the time email stopped working about 19th december, I started getting masses more spam than usual (and still am doing) in the spam filter.

How do I check my sent emails? And how do I check if I've been hacked? That might explain the problems trying to get my password accepted to login to admin as well. I still can't login to the admin panel on one forum after changing the password! Neither the old or new password is accepted.
 
Maybe I need an expert to check the forums. As I say the major email issue only started on 19th December.
 
First thing I’d do is block/suspend any outgoing emails. Then check your queue, there might be 10k in queue for all you know.
Carefully look into your logs, clear queue, check your records such as SMTP, check security, etc.
 
Thank you. I think to do that, I need to get into ACP and can't login to it! On one forum anyway. It won't accept either my old or new password. And I can't re-set it because email activation isn't working...... I can login to ACP on the other forum though so I could check that one at least.

How would I go about suspending any outgoing emails? And where do I check the queue? Thank you.
 
On the forum where I can login to the ACP I have changed "Only send watched content alerts/emails to users active in last" from 180 days to 2 days. Don't know if that will help. I'd be grateful if someone could tell me how to check the queue.
 
I had a look in logs. No email bounce logs. A lot in server error logs and cleared that. Can't see anywhere else where it would show queued emails?
 
You must log in or register to reply here.
Back
Top Bottom