Nimbus hosting - Now terrible - September 2025
- Thread starter flowerpot132
- Start date
OVH deleted a backup server without warning. Awful experience.
Faust
Well-known member
Never had any issues with them.
Davyc
Well-known member
I believe the SSL Certificate is for as long as the contract - if you're interested in their hosting, start a chat with them to clarify. I have seven SSL certificates on my contract, though only four domain names, so I can only assume some of them are remnants from previous domain names I held with them. They're all Wildcard certificates, too, so they cover variations of a domain name and subdomain names. They have some great offers too on VPS if that's to your liking:
Check to see if they have a presence in your locale. Good luck!
MattW
Well-known member
Me neither. I've been using OVH for 10+ years. Even when hardware has failed, their support has been good at performing the work at times when I've requested it to be done etc.
Faust
Well-known member
I’m the same, 10+ years using them. Very happy. Don’t think will move somewhere else, plus they are cheap to start projects
Well they randomly migrated my server this evening without telling me, despite me asking all week for an update and a schedule.
Before I complain at them too much, I'd like to get a little adice (@MattW, @Slavik?). We're a football forum. They randomly migrated us during a match which is about the worst time they possibly could. Due to that, we have hundreds of posts missing from the last hour or so. There are posts 2 hours ago, then a 1-1.5 hour gap, then more recent posts. Is it reasonable for a server migration (about 8 million posts in our DB) to take that long? My expectation would be that they'd have started the sync, copied everything, then do a final recopy and resync of the database to minimise any downtime. I don't know what they actually did but if someone whon knew what they were doing did it, would we have lost 1.5 hours of posts?
Also, EnhancedSearch is failing as it can't find the ElasticSearch server. I assume I can just "service elasticsearch start" to fix that? Would the search index need rebuilding or anything?
Before I complain at them too much, I'd like to get a little adice (@MattW, @Slavik?). We're a football forum. They randomly migrated us during a match which is about the worst time they possibly could. Due to that, we have hundreds of posts missing from the last hour or so. There are posts 2 hours ago, then a 1-1.5 hour gap, then more recent posts. Is it reasonable for a server migration (about 8 million posts in our DB) to take that long? My expectation would be that they'd have started the sync, copied everything, then do a final recopy and resync of the database to minimise any downtime. I don't know what they actually did but if someone whon knew what they were doing did it, would we have lost 1.5 hours of posts?
Also, EnhancedSearch is failing as it can't find the ElasticSearch server. I assume I can just "service elasticsearch start" to fix that? Would the search index need rebuilding or anything?
ForumDevs
Active member
Nimbus took 20 hours to confirm that a 3 million post database (14GB in total, including attachments) had been successfully migrated. They did not seem to treat our case with individual attention and wasted a significant amount of time before providing confirmation
ForumDevs
Active member
When they move only the database and attachments the Elasticsearch index files aren’t included because ES stores its own index data separately on disk so you should rebuild it after the migration
Assuming the site was left online then it is likely they are on the old server, however the effort to move those over now probably isnt worth it.
I will be moving my sites away from them soon also to a vultr stack, the year on year price increases and the now terrible support just doesnt justify the price anymore. This server move without migrating IP's is the straw the broke the camels back so to speak.
Yeah, so the "missing" hour will be on the old server but my question is, is it reasonable for them to have lost an hour of posts? Is that how long it'd have taken to do a final resync of the database? Or could they have migrated everything then done a final update in minutes (which was my expectation)?
The support all seems outsourced/overseas and most of my technical questions are just being ignored. We have/had munin installed on our old server to monitor things. When I load it now, it's not updated since before the migration so I assume it needs restarting but I can't seem to get them to do it.
The main/only reason we went with Nimbus was the excellent support. That seems gone now :-(
tbh no, they should have put the board in maintainance mode so nothing was lost in this timeframe. And an hour to resync is a bit slow tbh.
MattW
Well-known member
They clearly don't give a damn about their customers sites or traffic patterns. I manage the servers for several large football sites, and any work is scheduled away from game days, let alone actually doing a server migration DURING a game. There is obviously no personal touch anymore like there used to be when Tim was in charge. I could regularly email him and get assistance with stuff when needed.
Yep, I probably bugged Tim more than I should have but he was excellent and the support was the main reason we stuck with them. Such a shame he "sold out" to these guys.
