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Nimbus Hosting - For all your server needs. (A review)

Discussion in 'Server Configuration and Hosting' started by Slavik, Apr 26, 2014.

  1. Slavik

    Slavik XenForo Moderator Staff Member

    So, I think its about time that I stick my money where my mouth is and do a write up on Nimbus. I think pretty much everyone whos been around these forums a while will at least know of them, so this is more for people who may be looking for hosting / server reccomendations.

    Lets make it easy shall we for those looking for a quick review:

    TLDR: Nimbus have so far been the best host I have ever used in all 15 years of my experience.

    Now the full whack.

    Over time here at XenForo, Nimbus started making a name for itself, and, as time has gone on, it seems they only get better. There have been a few people with complaints, but after looking at each case, it seems each is an end user problem rather than one with Nimbus itself.

    Most of you will know, once I find a host, I stick with them... I have (and still have) a contract going back 10+ years with 1+1. And for many years they were my de-facto go-to host for anything. However, a few months ago I was contacted by them saying one of my servers which I host a bunch of local businesses (and other things on) with them was going to be moved to a new datacenter, and, they have added their proffessional backup option to my account to make a backup of everything before the move, it would be free and removed from my account after 3 months. Fair enough, I already have nightly backups in place, but an additional backup can't hurt right?

    Everything goes swimmingly, until the 3rd month ends and the invoice comes through. At this point my eyes glazed over as an invoice for hundreds of pounds for the professional backup has been charged to my account.

    Ok, mistakes happen, so I ring up billing support, and the woman on the end of the phone basically tried to blame me for not manually cancelling the backup option "before" the end of the 3rd month. None of this was mentioned on the email they sent, fortunately I don't delete any of my emails, so double checking, and yes I was right, but she wasn't having any of it, basically tried to fob me off and blame me for the charge. Well, that was it, I rang back and got through to someone senior in billing and after a long battle, got them to cancel the charges. Regardless, by this point I was livid at their attitude so a new host was in order.

    Now, at this point my experiences with Nimbus were all second hand or by proxy, and despite reccomending them myself from the glowing reviews of others, I had never used them directly. So, dropping an email through to their sales department at 10pm at night, within 2 minutes (yes, thats right) Tim had gotten back to me. A good first impression.

    We discussed back and fourth, options and questions, every time Tim's answers were promt, knowledgeable and to the point, exactly what I love. However also knowing that Nimbus is essentially a fully managed service, this gave me an idea to reduce my own workload in managing and maintaining serveral individual servers/VPS's, so a plan was hatched to put them to the test!

    Anyway, eventually I settle on a package with onsite backups, and Tim kicks thing into motion. At this point I throw them a couple of curve-balls. Asking them to configure or install a few things in a specific way, every time, it was done promtly, correctly and without a fuss.

    Despite them offering to migrate everything for me, many of my customers sites have regular updates added by the customer, and many of them have domains / emails with long time providers, so simply migrating everything and turning off the old servers wasn't an option. This would be a long process of updating many domains and A-Records with multiple registrars and hosts. So I declined their offer and began the process myself. I have no doubt however, if it was a simple transition, that everything would have been done easily and quickly!

    About halfway through, some custom CNAME records stopped working, I checked the Nimbus customer area and everything looks alright, so again emailing Tim, after a couple of emails the problem is found and corrected!

    Roll on Heartbleed.

    Shortly after Heartbleed was announced and the relevent patches / updates made available, I updated/fixed all my servers and saw another opportunity to test Nimbus. Their customer area was down as they were applying the fixes to their own site, so I send them a sneaky email off asking them to update my server. Within minutes the responce I got was, amazing. Before they had even fixed their own site, they had patched my server and sent a reply stating as much, along with an expaination they were going to be patching all customer servers shortly anyway. What a bonus, stunning customer service.

    Anyway, the migration is almost over, and i've cancelled 2 of my VPS's with 1+1 and one of my dedicated servers only has 3 more sites to move, so in this move, I have offloaded the work of managing 3 individual machines to Nimbus, and so far they have been nothing short of stellar.

    Anyway, to finish up I can only say positive things about Nimbus.

    • The customer service is fantastic.
    • The support is amazing.
    • The price is reasonable for a fully managed service.
    • Their customer area is clean simple and just works.
    • Replies to support or email are personal and it seems like people know who you are, and you're not "just another customer".

    So if your looking for a new host. Give Nimbus a go :) http://www.nimbushosting.co.uk/

    I'm looking forward to taking a back seat and just letting them get on with ensuring my server stays up to date, working and secure, so I can focus more on other projects such as the long list of XenForo imports I currently have!
    accyroy, wedgar, MattW and 11 others like this.
  2. Ingenious

    Ingenious Well-Known Member

    Nice write-up Slavik. I'm still with them too and still pleased, over a year on.
    Smooth likes this.
  3. Slavik

    Slavik XenForo Moderator Staff Member

    So an update, the new server with nimbus is now running all the sites from the previous servers with 1+1.

    Couldn't be happier, Tim has kept in touch the entire way and all issues were quickly and accurately resolved.

    Looking forward to a long relationship with Nimbus :)
    euantor likes this.
  4. euantor

    euantor Well-Known Member

    Nice review Slavik. I signed up with Nimbus a few months ago based on recommendations seen here, having used several hosts in the past. I've since gone down to running two packages rather than the four I had across different hosts. I've yet to try a host with more supporting and friendly staff than Nimbus.
    Slavik and Chris D like this.
  5. Moshe1010

    Moshe1010 Well-Known Member

    Compared to what the market has to offer today, their prices look way off (to the hardware they provide).
    Good support or not, I don't see a reason to pay X2 more for the same service. There are a lot of managed companies out there, with great support, that charge twice less.
    imspot likes this.
  6. RobParker

    RobParker Well-Known Member

    Nimbus have been superb with us too. Our site goes through some major seasonal traffic spikes and we've always had problems with our hosts because of it. Nimbus set us up with the correct server and have tuned/optimised it to get the most out of it. As mentioned above, they really know what they're doing. Any problem and the response is usually immediate, often from Tim himself.
  7. Robby

    Robby Well-Known Member

    I had Some issues with them but they fixed it quickly and professional. Overall their one of the best out there.
  8. Slavik

    Slavik XenForo Moderator Staff Member

    You could say about Rackspace. Yet people who can afford to use them, do without any hesitation, why is that?

    More "hardware" for the money isn't always a better service or better performance.
    Robby likes this.
  9. Moshe1010

    Moshe1010 Well-Known Member

    This is why I said "There are a lot of managed companies out there, with great support, that charge twice less."
    People usually go to "big hosting names" because they know they would be safe in terms of service + support (like Rackspace). Nimbus is not a big name in the hosting arena, so I'm not sure why they charge whatever they charge (although it's their right to charge whatever they want. I'm just criticizing their pricing plans, that's it).
  10. Martok

    Martok Well-Known Member

    I think you should leave any comments about pricing to those who actually use Nimbus Hosting, after all they experience the whole service.

    As a Nimbus Hosting customer, I am delighted with the service that they offer - it's great and feels very personal. They moved everything for me from my previous host, making sure all went smoothly and optimising things afterwards. Communication was excellent throughout the move.

    Do I wish it was a bit cheaper? Of course, everyone would ideally like to pay less. However, I believe that you get what you pay for and in Nimbus Hosting I believe I've got a great hosting company which I'll be using for a long time.
    euantor and Slavik like this.
  11. Slavik

    Slavik XenForo Moderator Staff Member

    Agreed. My only "complaint" is that I think their backups are priced a bit steeply, but if I was that bothered id set up my own on s3 or simiar.
  12. New Joe

    New Joe Active Member

    So you don't get free backups with them?
    I get hourly backups with my hosting.
    I was thinking about Nimbus but backups are always important.
  13. Anton_Bodryachkom

    Anton_Bodryachkom Active Member

  14. Robby

    Robby Well-Known Member

    No you dont get backups for free. I'm paying 6 Gbp for them but they are reliable.
  15. New Joe

    New Joe Active Member

    Is that per month? per year? per data base?
    highbay likes this.
  16. Martok

    Martok Well-Known Member

    Backup prices are per month. They offer both onsite and offsite backup solutions, both backing up your entire VPS (files, databases etc) nightly with a 30 day history. The backup solution is very reliable, I use it regularly to create an up-to-date test site from a recent backup of my live site.

    Their backup solution is optional, you can sort out your own backup solution if you prefer.
  17. Robby

    Robby Well-Known Member

    Per Month but you can choose backups as you want. You can also just install the automatic backup feature from WHM so you don't have to pay anything. It's just for managed backups that they charge.
  18. wedgar

    wedgar Well-Known Member

    That is a great write-up. Thanks for taking the time ...
  19. Slavik

    Slavik XenForo Moderator Staff Member

    Since writing this review i've lost track of how many people i've referred to Nimbus. However whenever I follow up with them they all say the same thing.

    The best host they've ever used.
    euantor and MattW like this.
  20. MQK8

    MQK8 Active Member

    They should give you a great hosting rate for the superb review and the new business it has created for them. I'm by no means a big player in the forum/hosting world but wish they had a U.S. location. Being in the U.S. I would only use a host located in the U.S. Also I love the fact that I can just pick up the phone, 24 hours a day, 7 days a week and talk to someone within minutes and have issues resolved without always having to rely on a ticket system. Another advantage by having a U.S. host.

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