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New members Confirmation Emails NOT being received

Discussion in 'Troubleshooting and Problems' started by ineedhelp, Sep 11, 2011.

  1. ineedhelp

    ineedhelp Well-Known Member

    Since about yesterday, new members haven't been receiving Confirmation Emails - Why is this happening?

    I've also made a test account to see if the problem was real or just uses entering fake or wrong email addresses...

    And I too, did Not receive the confirmation email, even after clicking on Resend...

    Please can someone help, this is pretty urgent, thanks.
  2. ChemicalKicks

    ChemicalKicks Well-Known Member

    Have you checked over your email settings both in admincp and your hosting provider?
  3. Brogan

    Brogan XenForo Moderator Staff Member

    Moved from bug reports to troubleshooting.

    This will likely be forum or server configuration issues, and/or spam related.
    Confirm emails are being sent and if so, check spam folders.
  4. ineedhelp

    ineedhelp Well-Known Member

    I've never changed the settings...

    I've never changed any settings...

    And users always got confirmation emails even when sent into junk folders...

    How can I check these server and forum configurations?
  5. ChemicalKicks

    ChemicalKicks Well-Known Member

    Login into your adminCP and check the settings you have for your email. Double check what you have in there against what you have in your hosting control panel.
  6. ineedhelp

    ineedhelp Well-Known Member

    There is only 2 email sections in the adminCP

    one in Basic Board Information AND the other in Email Options

    I've changed the Domain email in both places with a live.co.uk email address to see if it's a domain email issue

    Still I didn't receive an email confirmation after clicking Resend confirmation email.

    What else could be the problem?
  7. ineedhelp

    ineedhelp Well-Known Member

    Anyone help please?
  8. ChemicalKicks

    ChemicalKicks Well-Known Member

    Here's what my email options look like, I don't know if this will be useful for you but it's not enough just to stick in an email address.

  9. Brogan

    Brogan XenForo Moderator Staff Member

  10. ineedhelp

    ineedhelp Well-Known Member

    My domain email address is working fine, both sending and receiving emails....

    Kicks - I have always only entered my email address like you have, but I've never set up the SMTP settings, it's set on Default.... And ALWAYS worked perfectly until yesterday evening...

    Brogan - I'll have a read but I doubt it'll help as things have been working fine until last night...

    Am lost and confused, and new users are probably wondering what's wrong
  11. ineedhelp

    ineedhelp Well-Known Member

  12. ChemicalKicks

    ChemicalKicks Well-Known Member

    Try the SMTP option.
  13. Brogan

    Brogan XenForo Moderator Staff Member

    As I posted above, check the mail logs on the server to confirm emails are being sent.
  14. ineedhelp

    ineedhelp Well-Known Member

    How do i view the logs?

  15. CyclingTribe

    CyclingTribe Well-Known Member

    Change the SMTP server to - mail.the-sps.org

    Any good?
    ChemicalKicks likes this.
  16. ChemicalKicks

    ChemicalKicks Well-Known Member

  17. ineedhelp

    ineedhelp Well-Known Member

    I'm totally lost, someone help me...... i know you guys are trying, but aint got a clue...

    Where on the FTP server are the email logs kept?
  18. ineedhelp

    ineedhelp Well-Known Member

    E-mails are also NOT being received / delivered using the Contact Us feature at the bottom of the site...

    Any ideas?
  19. ChemicalKicks

    ChemicalKicks Well-Known Member


    Login to your hosting account and create an email address usable for your board something like "admin@yoursite.com", copy the configuration details that are provided, set your own password.

    Using the configuration settings you got when setting up the email switch to SMTP email in your AdminCP, now test that you can receive emails.
  20. ineedhelp

    ineedhelp Well-Known Member

    Can you explain why everything has been working perfectly and now it's not?

    Can any files have become corrupt? hacked into by some hacker?

    How can i see the email logs on the server?

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